Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Kaylin Allen

Durham

Summary

Seasoned property management professional with over five years of experience in leasing, compliance, budgeting, and tenant relations. Proficient in Low-Income Housing Tax Credit (LIHTC) and HUD Housing programs, with a strong background in managing multi-family residential properties. Skilled in property management software such as Yardi, OneSite, and MRI, leading operations for both market-rate and income-restricted properties. Committed to delivering excellence in compliance and organizational efficiency within a property management team.

Overview

6
6
years of professional experience

Work History

Property Manager

Franklin Group
Carrboro
03.2025 - Current
  • Organized meetings between property owners and tenants to address issues and concerns.
  • Managed compliance processes for application approvals and denials.
  • Utilized Yardi Voyager for property management operations.
  • Developed and monitored property budgets to maintain financial health.
  • Delegated tasks effectively among staff members to enhance productivity.
  • Advised property owners on improvements and investments to boost property values.
  • Oversaw maintenance operations for 55+ income-restricted community properties.
  • Analyzed market conditions to identify opportunities for operational efficiency.
  • Low-income Tax-Credit

Property Manager

Drucker and Falk -Durham
01.2024 - 03.2025
  • Executed deposit accounting for move-out closures, ensuring accurate financial records.
  • Managed office staff, enhancing team productivity and efficiency.
  • Oversaw budget management and variance reporting to identify discrepancies.
  • Coordinated vendor schedules for timely unit turnover and maintenance.
  • Handled evictions, ensuring compliance with legal procedures.
  • Administered collections and addressed delinquency issues to optimize revenue.
  • Processed late notices and renewal requests to maintain occupancy rates.
  • Trained staff effectively while delegating tasks to promote accountability.

Assistant Property Manager

Drucker and Falk
Durham
09.2022 - 01.2024
  • Managed evictions, collections, and delinquency processes to maintain occupancy rates.
  • Processed renewal applications efficiently to facilitate tenant retention.
  • Issued late notices and move-out notifications to ensure compliance with lease agreements.
  • Utilized Yardi Voyager for deposit accounting and tenant management tasks.
  • Delegated responsibilities and trained staff to enhance team performance.
  • Conducted unit walk-throughs to assess conditions and identify maintenance needs.
  • Reviewed and approved or denied lease applications based on established criteria.

Assistant Property Manager

RE Carroll Management Company
Raleigh
09.2021 - 09.2022
  • Executed filing of evictions and issuing 30-day notices to ensure compliance.
  • Managed collections and addressed delinquencies to optimize revenue recovery.
  • Handled resident complaints promptly to maintain positive community relations.
  • Assisted property manager with daily operations and administrative tasks.
  • Conducted breezeway inspections to uphold property standards.
  • Facilitated apartment leasing and scheduling tours for prospective tenants.
  • Submitted maintenance requests and notices of violations for timely resolutions.
  • Utilized Yardi and OneSite software for efficient property management processes.

Leasing Consultant

RE Carroll Management Company
Durham
02.2021 - 09.2021
  • Managed apartment leasing processes to maximize occupancy rates.
  • Coordinated scheduling of rental tours to showcase properties effectively.
  • Assisted property and assistant manager in daily operations and tenant interactions.
  • Utilized Yardi and Onesite software for lease management and renewals.
  • Submitted maintenance requests to ensure prompt resolution of tenant issues.
  • Maintained compliance with Fair Housing regulations in all leasing activities.
  • Processed renewal applications efficiently to facilitate tenant retention.
  • Managed Outlook communications for seamless coordination with team and tenants.

Leasing Consultant

General Services Corporation
Chapel Hill
02.2020 - 02.2021
  • Facilitated leasing of apartments by coordinating tours and addressing resident concerns.
  • Ensured compliance with Fair Housing regulations in all leasing activities.
  • Assisted assistant manager with various administrative tasks to enhance team efficiency.
  • Utilized MRI software for managing tenant information and lease agreements.
  • Managed scheduling of tours and maintained organized filing of paperwork.
  • Submitted maintenance requests promptly to ensure resident satisfaction.
  • Leveraged Microsoft Office and Outlook for effective communication and documentation.
  • Processed notices and move-out procedures efficiently to streamline transitions.

Program Consultant

JD BYRIDER
Durham
07.2019 - 02.2020
  • Achieved sales goals while facilitating vehicle transactions.
  • Delivered exceptional customer service to enhance client satisfaction.
  • Handled sensitive customer information with utmost confidentiality.
  • Assisted customers in navigating financial requirements for vehicle purchases.
  • Supported second chance program to help clients regain financial stability.

Education

Associate’s degree - paralegal studies

Durham Technical Community College
Durham, NC
05.2021

Bachelor of Arts - English

Shaw University
Raleigh, NC
05.2018

Skills

  • LIHTC and HUD programs
  • Property management software
  • Budgeting and variance analysis
  • Eviction and delinquency oversight
  • Maintenance management and vendor coordination
  • Fair housing regulations
  • Staff supervision and training
  • Resident communication and conflict resolution

Timeline

Property Manager

Franklin Group
03.2025 - Current

Property Manager

Drucker and Falk -Durham
01.2024 - 03.2025

Assistant Property Manager

Drucker and Falk
09.2022 - 01.2024

Assistant Property Manager

RE Carroll Management Company
09.2021 - 09.2022

Leasing Consultant

RE Carroll Management Company
02.2021 - 09.2021

Leasing Consultant

General Services Corporation
02.2020 - 02.2021

Program Consultant

JD BYRIDER
07.2019 - 02.2020

Associate’s degree - paralegal studies

Durham Technical Community College

Bachelor of Arts - English

Shaw University
Chelsea Kaylin Allen