Chelsea Holmes
Garner
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Special Service Representative
Safelite Solutions
NC
05.2025 - Current
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Educated customers on products and services to enhance understanding and usage.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
- Streamlined communication between departments, ensuring accurate and up-to-date information for clients.
- Managed high-volume calls, maintaining calm and professional demeanor during peak times of operation.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Administrative Assistant II
North Carolina Department of Revenue
Raleigh, NC
06.2022 - 03.2025
- I am the first point of contact to assist taxpayers with Non filer assessments
- I retrieve individual income tax returns from taxpayers and upload into a database and have auditors assigned to review taxpayer cases
- Explain to taxpayers why they may be receiving a notice to file a return, review taxpayers acct before they are final billed if they send in documentation in time a flip and reverse any penalties and interest assessed
- Provide accurate information and friendly customer service
- Retrieves and responds taxpayers correspondences in a timely matter to remove any garnishments or collections by auditor
- Send notices to taxpayers requesting copies of original notice to file and blank tax forms
- Printing and mailing letters for auditors on my team
- Searching DMV and other state resources to Update database for up to date addresses and correcting any inaccurate names before notices are mailed
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Cleaner
Owens Realty Services
Raleigh, NC
06.2024 - 10.2024
- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Maintained cleanliness and orderliness of assigned areas according to established standards
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Stocked and replenished restroom supplies such as toilet paper, soap, and paper towels
- Dust furniture, fixtures, window sills, and other surfaces using appropriate cleaning agents
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Swept outdoor walkways or parking lots to remove debris or litter
- Maintained inventory of cleaning supplies ensuring an adequate stock at all times
- Received positive feedback from customers on cleanliness standards maintained throughout the facility
- Worked independently without direct supervision while maintaining high-quality work standards
General Cleaner
Supreme Maintenance Organization
Raleigh, NC
08.2023 - 06.2024
- Perform a variety of general cleaning tasks including, but not limited to sweeping, dust mopping, wet mopping, spot cleaning, trash collection, and removal, vacuuming, dusting, cleaning restrooms and break rooms, and replenishing supplies
- Follow all safety, security, and key control procedures.Work with other team members to complete the cleaning of your assigned account each day
- Help cover absent team members' routines when needed
Head Cashier/Supervisor
Lowes Home Improvement
Garner, NC
04.2022 - 10.2022
- Handle cash and credit payments, make changes, give receipts, account for all payments, and perform related clerical duties
- Assist with greeting customers at the door
- Make sure that every shopping experience needs are fulfilled and would make the customers want to come back
- Provide excellent customer service at all times even if I don't know much about a certain area I will make sure that I give the customer the appropriate assistance that they need
- Supervise other cashiers and ensure proper use of cash registers
- Ensure store policy and procedure are followed and executed by all cashiers
- Handle customer complaints and ensure staff adheres to customer service standards
- Inspect cash registers at the end of each shift to ensure all transactions are accounted for
- Audit cash registers at the end of each shift to ensure all funds are correct
- Operate the cash register and prepare the daily deposit
Support Services
North Carolina Department of Revenue
Raleigh, NC
08.2021 - 06.2022
- Support Services is responsible for assisting walk-in taxpayers as well as answering phones to assist our call-in taxpayers
- Support Services is responsible for processing GAS-1274 (Registration applications for Motor Carrier License and Decals) and Gas-1274A (Renewal application for Motor carrier License and decals) applications that come in through our walk-in taxpayers, by fax or by mail
- Support Services is responsible for renewal season and making sure compliance is checked on incoming applications as well as online orders
- Support Services is responsible for USPS mail, FedEx/UPS expedited mail, Interoffice/Courier and mail that is delivered to us from the main building downtown
- Support Services is responsible for checking and date stamping incoming faxes and placing them in the appropriate staff mail boxes
- Support Services is also responsible for doing installment agreements whenever one comes about
Customer Service Associate
North Carolina Department of Revenue
Raleigh, NC
01.2019 - 08.2021
- Assist taxpayers with making payments on taxes
- Setting payment arrangements, and making sure taxpayers understand payment agreement guidelines, sending garnishment release letters to banks, and employers
- Give taxpayer information on their refunds, offset information, adding gen-58 information on itas.Checking compliance
- Provide friendly, accurate customer service
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Child Nutrition Assistant
Wake County Public School System
Raleigh, NC
10.2017 - 01.2019
- Providing them with the proper nutritious meal every day for breakfast and lunch
- Adding money to the child account if needed
- Keeping all cooking instruments clean and sanitized
- Follow all guidelines for proper feeding
- Put milk and snacks out for the children if they wish to buy
- Keeping food replenished on the line for the students
- Batch cooking and preparing meals counting servings before and after lunch
Customer Care Representative
Time Warner Cable
Morrisville, NC
01.2015 - 08.2017
- I was the first person of contact for customers inquire about billing, setting up payment arrangements and extensions for customers
- I would deal with Irate customers within a high call volume and also remain calm to fulfill the customer needs as long as it's within the business expectations
- Taking payments for the customers
- I would help troubleshoot equipment for cable, phone, and internet and Schedule for technicians to come out if the issue is not resolved
- I would also add services for customers upon requests and downgrade services if the customer is wanting to lower bill
- Always provide the best customer service and build relationship with customer over the phone and always take care of them and the issues
Mail Sorter/Machine Operator
DHL E-commerce
Raleigh, NC
10.2015 - 02.2016
- Sort incoming mail and put into sacs with correct labels to ship out, operate belt and put mail into cycle and have the mail barcodes visible so it can go into the correct locations to be sorted, and also encoding, print labels to place on mail so that the can go down the belt and go to the correct location
Sales Associate
Burlington Coat Factory
Raleigh, NC
01.2009 - 01.2010
- Operating cash register to ring up transactions which involved using bar codes and credit card machines
- Return and exchange unwanted merchandise from customer, creating layaways, and putting them up in a specific order
- Keeping front end clean, neat, and stocked
- Giving associates keyscans for certain transactions
Education
High School Diploma -
Southeast Raleigh High School
Raleigh NC5 2008
Skills
- Exhibited a consistently friendly and positive demeanor in all interactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
- Leveraged advanced computer skills to enhance operational efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated reliability and accountability in all assigned tasks
- Demonstrated flexibility and adaptability in dynamic work environments
Timeline
Special Service Representative
Safelite Solutions
05.2025 - Current
General Cleaner
Owens Realty Services
06.2024 - 10.2024
General Cleaner
Supreme Maintenance Organization
08.2023 - 06.2024
Administrative Assistant II
North Carolina Department of Revenue
06.2022 - 03.2025
Head Cashier/Supervisor
Lowes Home Improvement
04.2022 - 10.2022
Support Services
North Carolina Department of Revenue
08.2021 - 06.2022
Customer Service Associate
North Carolina Department of Revenue
01.2019 - 08.2021
Child Nutrition Assistant
Wake County Public School System
10.2017 - 01.2019
Mail Sorter/Machine Operator
DHL E-commerce
10.2015 - 02.2016
Customer Care Representative
Time Warner Cable
01.2015 - 08.2017
Sales Associate
Burlington Coat Factory
01.2009 - 01.2010
High School Diploma -
Southeast Raleigh High School