Chelsea Hinton
Wilson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manufacturing Quality Engineer
Pfizer
Rocky Mount
01.2023 - 08.2025
- Revise and update Standard Operating Procedures (SOPs) and Batch Records to align with the current process.
- Conduct and write department event reports/CAPAs.
- Perform Impact assessments (for change controls and deviation incidents).
- Perform Quarantine Deducts. Lift restrictions for approved product to aid in batch release.
- Utilize systems related to QA activities such as SAP,eQMS, Trackwise, RDOCS, gLIMS, PLOG and Batch Tracker.
- Ensure that all documents reecieved in the batch release area reviewed for completeness and accuracy.
- Help define appropriate action plans for improvement and follow-up and communicate action closures.
- SME for PLOG, creates and revise eLogbook's for the department. Audit and verify entries as an Author.
- Provide training to QA specialist.
- Perform walk-throughs to ensure the department is complying and practicing good manufacturing practices.
- Assist with the Instron project.
Child Support Agent II
Nash County Department of Social Services
Nashville
12.2020 - 01.2023
- Interview applicants to establish child support cases.
- Locate and interview non-custodial parents to receive information for establishing an order.
- Analysis, reconciliation, and reviews of financial history in cases.
- Appears at hearings or in court as a witness.
- Work on daily reports.
- Facilitate meetings with all parties involved in a case.
Income Maintenance Caseworker
Wilson County Department Of Social Services
Wilson
07.2019 - 12.2020
- Interview applicants to determine eligibility.
- Inform clients of their rights and obligations under program policies.
- Reviewed applications and supporting documents for accuracy and completeness.
- Provided guidance on program requirements and benefit options to clients.
- Maintained detailed case files and documented all interactions with clients.
- Ensured compliance with federal, state, and local regulations in case management processes.
- Participated in training sessions to stay updated on policy changes and best practices.
Education
Bachelor of Science - Sociology
North Carolina A&T State University
Greensboro, NC05-2015
Skills
- Effective communication
- Problem solving techniques
- Document control
- Regulatory knowledge
- Quality audits
- Standard operating procedures
- Root cause analysis
- Compliance verification
- Batch release process
Timeline
Manufacturing Quality Engineer
Pfizer
01.2023 - 08.2025
Child Support Agent II
Nash County Department of Social Services
12.2020 - 01.2023
Income Maintenance Caseworker
Wilson County Department Of Social Services
07.2019 - 12.2020
Bachelor of Science - Sociology
North Carolina A&T State University