CHELSEA GROSS
Carthage
Summary
Detail-oriented professional with strong time management and communication skills, ensuring efficient documentation and organized standard operating proceedures . Proven ability to manage office operations while delivering compassionate, safe and effective patient care in the field.
Overview
2
2
years of professional experience
Work History
Office Assistant
Interim HealthCare
10.2025 - Current
- Manage office correspondence, ensuring timely communication between facilities, Interim's main office, caregivers, clients and office staff.
- Coordinate scheduling for appointments and meetings, optimizing staff availability and resource allocation.
- Provide onboarding and basic office flow training to new caregivers
- Streamlined filing systems, enhancing document retrieval efficiency and accuracy for team members.
- Assist in Payroll by collecting time sheets, nursing notes
- Create and maintain employee files
- Create and maintain client files
- Control and maintain all client and employee documentation to include Personally Identifiable Information (PII), in accordance with HIPPA and state and federal law.
- Maintain inventory of office supplies, reducing costs through effective stock management.
- Responsible for maintaining the office building, contacting and coordinating repairs and requests with the landlord and maintenance crew
Personal Care Assistant
Interim HealthCare
West End, NC
05.2024 - Current
- Assist clients with daily living activities (ADLs), such as bathing, dressing, cooking, eating, transferring, accompaniment to appointments and other social activities
- Monitored client health, to include mental status, by: recording vital signs, performing medication reminders, observing clients for adverse reactions to medications, accompany clients to medical appointments and accurately assist in communicating concerns with the clients' care team, observing for changes in demeanor or ability to communicate, chart and report new or worsening health concerns, and effectively reporting deviances to healthcare professionals, higher management and clients' families
- Assist in developing personalized care plans in collaboration with clients and their families by relaying relevant information to the Registered Nurse
- Safely transport clients to and from any appointments and social activities
- Accurately document and report changes in clients health, safety and behavior
Education
Automotive
Sandhills Community College
Pinehurst, NCSkills
- Time management
- Data entry
- Verbal communication
- Administrative support
- File maintenance
- Office management
- Appointment scheduling
- Meticulous attention to detail
- Digital file management
- Documentation and reporting
- Emotional support
- Compassionate patient care
- Care plan implementation
- Client transportation
- Medical records management
- Fall prevention
- Observational skills
- Activities of daily living support
- Elderly care
- PPE usage
Timeline
Office Assistant
Interim HealthCare
10.2025 - Current
Personal Care Assistant
Interim HealthCare
05.2024 - Current
Automotive
Sandhills Community College