Chelsea Gonnella
Wendell,NC
Summary
Motivated and adaptable professional seeking a front desk receptionist position to leverage strong customer service, communication, and organizational skills in a dynamic office environment.
Bringing over eight years of experience managing a household, with proven strengths in multitasking, budgeting, scheduling, and conflict resolution. A previous role as a shift manager enhanced my interpersonal skills and ability to thrive under pressure in fast-paced settings. Now eager to re-enter the workforce with a strong work ethic, flexibility, and a collaborative approach to supporting both team operations and client satisfaction.
Overview
15
15
years of professional experience
Work History
Household Manager
Full-Time Parent & Household Manager
01.2018 - Current
- Managed all aspects of household operations, including budgeting, scheduling, logistics, and education support for children.
- Coordinated appointments, extracurricular activities, and family events with a strong focus on organization and efficiency.
- Developed strong problem-solving skills through daily challenges in caregiving, conflict mediation, and decision-making.
- Maintained flexibility, patience, and strong communication in a dynamic, constantly changing environment.
- Scheduled appointments for medical, dental, and self-care needs.
Shift Leader Manager
Various Establishments
01.2010 - 01.2018
- Delivered exceptional customer service in fast-paced, high-volume environments.
- Handled cash and credit transactions accurately, balanced cash drawers nightly.
- Built strong relationships with regular patrons and coworkers, contributing to a positive team environment.
- Maintained a clean and organized workspace, adhering to health and safety standards.
- Trained and mentored new staff on procedures and customer service standards.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Skills
- Time Management & Scheduling
- Communication & Interpersonal Skills
- Adaptability & Quick Learning
- Budgeting & Resource Management
- Multitasking in High-Stress Environments
- Customer Service
- Spreadsheet tracking
- Effective planning
- Excellent verbal and written communication
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail
Hobbies and Interests
- Fitness & Wellness
- Community Involvement
- Compassionate Caregiving
- Healthcare
- Organization & caregiving
- Lifelong Learning
Timeline
Household Manager
Full-Time Parent & Household Manager
01.2018 - Current
Shift Leader Manager
Various Establishments
01.2010 - 01.2018
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