Chelsea Garris
Rich Square
Summary
Dynamic Application Analyst with proven expertise at Anthology, excelling in customer service and Salesforce case management. Skilled in triaging complex issues and enhancing product configurations. Adept at appointment scheduling and maintaining patient confidentiality, ensuring seamless operations and client satisfaction. Committed to delivering exceptional support and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Application Analyst, Anthology Student
Anthology
07.2023 - 02.2025
- Identifying and prioritizing incoming customer questions or problems, triaging/escalating issues on time via ticketing system, email, phone, and chat.
- Recommending, maintaining, and updating Anthology Student configurations.
- Supporting various product teams as needed and assisting with assigned projects.
- Creating and updating Salesforce cases for activity management and verbally sharing challenges with co-workers.
Scheduler /Office Assistant
CW Counseling Service
Weldon
02.2023 - 06.2024
- Schedule Appointments
- Assist Customer To Counselor Promptly
- Scan Documents Into Therapist Notes
- Organize Papers To The Appropriate Year And Date
- Call Clients About Their Copay and Insurance
- Do Referrals For Clients' Needs
- Call Hospitals For Medical Needs & Medication
- Send In Documents To Schools For Student Records
Sales Person
Badcock Home & Furniture
Roanoke Roids
03.2020 - 01.2022
- Greets customers; provides product and program information, demonstrates product features, and explains benefits.
- Takes, verifies, and processes customer orders.
- Input customer sales orders and credit agreement/application information into the computer.
- Prepares and explains credit agreement.
- Accepts and inputs customer payments and returns correctly.
- Prepares merchandise price tags as required.
Cashier /Stocker /Retail Sales
Belk's
Roanoke Rapids
11.2016 - 04.2019
- Organized racks and shelves to maintain store visual appeal, and engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
Education
Certified Phlebotomist Technologist -
Abundance Phlebotomy Academy
Rocky Mount, NC05.2025
Associate of Science - Cosmetology
Halifax Community College
Weldon, NC05.2022
High School Degree -
Northampton County High School
Conway, NC06.2015
Skills
- Customer service
- Front Desk Services
- Assist accounts
- Patient confidentiality
- Retail sales
- Organize files
- Scan documents
- Clinical documentation
- Answer calls promptly and with care
- Appointment scheduling
- HIPAA Compliance, Insurance Coverage Verification, Eligibility Determination, Coverage, and Authorizations
- Customer Relationship Management
Timeline
Application Analyst, Anthology Student
Anthology
07.2023 - 02.2025
Scheduler /Office Assistant
CW Counseling Service
02.2023 - 06.2024
Sales Person
Badcock Home & Furniture
03.2020 - 01.2022
Cashier /Stocker /Retail Sales
Belk's
11.2016 - 04.2019
Certified Phlebotomist Technologist -
Abundance Phlebotomy Academy
Associate of Science - Cosmetology
Halifax Community College
High School Degree -
Northampton County High School
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