Chelsea Freeman
Charlotte
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant/Patient Service Representative
Advocate Health Care
05.2024 - Current
- Supported physicians during exams by taking vital signs and updating records.
- Prepared specimens and conducted routine laboratory tests for accurate results.
- Documented patient histories and treatment plans to enhance physician consultations.
- Administered medications, injections, and treatments as per physician directives.
- Assisted healthcare providers with routine procedures and patient examinations to enhance care delivery.
- Developed and maintained comprehensive documentation for process improvements and operational guidelines.
- Assisted healthcare team with patient intake and documentation processes
- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times
Patient Care Coordinator
Well Trust
12.2022 - 05.2024
- Ensured accurate patient records by swiftly verifying information and histories.
- Handled over 50 daily calls, routing inquiries and greeting visitors professionally.
- Analyzed performance metrics by developing and maintaining comprehensive spreadsheets.
- Supported administrative tasks for special projects, enhancing overall team efficiency.
- Conducted patient intake, ensuring accurate documentation of medical records.
- Coordinated appointments and follow-ups, improving patient care continuity.
- Managed patient inquiries, providing timely information and support regarding services.
CERTIFIED MEDICAL ASSISTANT
Novant Health, Queen City OB/GYN
08.2018 - 12.2022
- Streamlined prescription management by promptly submitting refills to pharmacies.
- Recorded vital signs and medical histories for patients in clinical settings.
- Documented patient health data, including blood pressure and weight, accurately.
- Updated patient information in the hospital database and scheduled follow-ups.
- Facilitated effective patient communication to confirm details and gather medical history.
- Oversaw training processes for new employees, ensuring effective onboarding and integration.
CERTIFIED MEDICAL ASSISTANT
Carolinas Healthcare System, Charlotte OB/GYN
02.2017 - 08.2018
- Enhanced patient data accuracy through diligent record updates in hospital database.
- Maintained organized and sanitized exam rooms, ensuring readiness for patient care.
- Verified patient information and recorded medical history for effective treatment planning.
- Coordinated prescription submissions with pharmacies via calls and faxes for timely refills.
- Documented vital signs and health history in both clinic and hospital settings.
- Guided patients to exam rooms, addressing inquiries and preparing for physician evaluations.
ADMINISTRATIVE OUTREACH/ CLAIMS SPECIALIST
Carolinas Healthcare System
12.2015 - 02.2017
- Enhanced patient communication by scheduling appointments and providing essential instructions.
- Streamlined referral process by accurately inputting and tracking physician referrals.
- Managed 80-100 daily calls, addressing inquiries from patients and healthcare providers.
- Verified insurance benefits and confirmed coverage for patient procedures and services.
- Analyzed data to improve referral status tracking and transition efficiency.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05-2026
Associate of Applied Science - Business Administration
Central Piedmont Community College
Charlotte, NC05-2023
No Degree - Medical Assisting
Southeastern Institute
Charlotte, NC01-2015
High School Diploma -
James. B Dudley High School
Greensboro, NC06-2011
Skills
- Proficient in Microsoft Office
- Telephone technique: triage calls
- Filing, sorting, copying
- Customer Relations
- HIPAA compliance
- Medical terminology
- Electronic health records
- Multitasking and organization
- Data entry
- Decision-making
Timeline
Certified Medical Assistant/Patient Service Representative
Advocate Health Care
05.2024 - Current
Patient Care Coordinator
Well Trust
12.2022 - 05.2024
CERTIFIED MEDICAL ASSISTANT
Novant Health, Queen City OB/GYN
08.2018 - 12.2022
CERTIFIED MEDICAL ASSISTANT
Carolinas Healthcare System, Charlotte OB/GYN
02.2017 - 08.2018
ADMINISTRATIVE OUTREACH/ CLAIMS SPECIALIST
Carolinas Healthcare System
12.2015 - 02.2017
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Associate of Applied Science - Business Administration
Central Piedmont Community College
No Degree - Medical Assisting
Southeastern Institute
High School Diploma -
James. B Dudley High School