Chauntavia Peterkin
Fayetteville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Secretary
Live By Faith
Fayetteville
01.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Scheduled coordinated meetings.
- Prepared correspondence and documentation for internal and external communications.
- Assisted in organizing community outreach events to promote organizational initiatives.
- Answered incoming phone calls, responded to inquiries.
- Processed invoices.
Patient Access Representative
Cape Fear Valley Hospital
Raeford
10.2023 - Current
- Managed patient registrations and verified insurance information efficiently.
- Assisted patients with scheduling appointments and navigating hospital services.
- Communicated effectively with healthcare providers to ensure patient needs were met.
- Collaborated with team members to improve patient access processes and workflows.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
Customer Service Representative
Walmart
Fayetteville
07.2023 - 09.2023
- Assisted customers with inquiries and resolved issues promptly.
- Processed returns and exchanges efficiently according to store policy.
- Maintained product knowledge to provide accurate information to customers.
- Provided support in stocking shelves and organizing merchandise displays.
- Followed safety procedures while handling products and equipment consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Westover High School
Fayetteville, NC06-2015
Skills
- Patient registration
- Scheduling appointments
- Call handling
- Phone reception
- Meeting support
Timeline
Secretary
Live By Faith
01.2025 - Current
Patient Access Representative
Cape Fear Valley Hospital
10.2023 - Current
Customer Service Representative
Walmart
07.2023 - 09.2023
High School Diploma -
Westover High School