Chatney Mack
Wake Forest
Summary
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic and challenging environments. Key skills include being extremely organized and time management, conflict resolution, adaptability, along with analytical and math skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator (100% Remote)
United Healthgroup (Optum House Calls)
05.2024 - Current
- Increased the effectiveness and the overall quality of the member experience by reaching out to eligible members via phone to explain Optum’s House Calls program as well as getting them scheduled for their annual preventative and wellness home visit with a licensed healthcare practitioner.
Talent Acquisition Specialist (100% Remote)
BroadPath Healthcare Solutions
08.2022 - 12.2023
- Increased the effectiveness and efficiency of the company by sourcing, screening and recruiting potential candidates to fill various job openings (i.e. Customer/Member Service Representatives and Licensed Insurance Sales Agents) through cold calling and reviewing submitted applications and resumes. In addition, conducted phone interviews as well as appropriately dispositioning candidates in Indeed and in our Applicant Tracking System (Salesforce).
Corporate Recruiter (100% Remote)
Quantum 3 Media, LLC
01.2022 - 07.2022
- Increased the effectiveness and efficiency of the company by sourcing, screening and recruiting potential candidates to fill various job openings (i.e. Insurance Qualifiers/Transfer Agents and Licensed Sales Agents) through cold calling and reviewing submitted applications; along with conducting phone and video interviews as well as appropriately dispositioning candidates in Indeed.
Member Advocate/Trainer-UHC Community & State Health Plans (100% Remote)
TTEC (TeleTech Healthcare Solutions, Inc)
11.2020 - 12.2021
- Increased the effectiveness and the quality of the member experience by providing training (both classroom and on-the-job) to new hire agents, as well as uptraining to other lines of business for current agents to ensure a smooth and successful transition into production in the role of being a member advocate.
Licensed Customer Service Representative
Craig Insurance Group, Inc
06.2019 - 06.2020
- Increased the efficiency of the agency by answering the phones, making outbound calls to follow up on customer inquiries, requests and any issues that may arise. In addition, completed auto and homeowners’ insurance quotes as well as collected payments from customers in person and by phone.
Education
Bachelor of Science - Nutrition & Food Service Management, Minor in Business
University of North Carolina At Greensboro
05-2005
HS Diploma - undefined
Wake Forest-Rolesville High
06-2001
Skills
- Customer relationship management
- Verbal and written communication
- Problem-solving
- Organizational and Time management skills
- Critical thinking
- Experienced in navigating various software simultaneously
- Skilled in Microsoft Word, Outlook, and Excel
- Customer-focused self-starter
- Adaptable to change
- Committed to delivering high-quality work
Certification
- BBP Certified, OSHA Education Center - July 2025-Present
- HIPPA Certified, North American Learning Institute - May 2025-Present
Timeline
Scheduling Coordinator (100% Remote)
United Healthgroup (Optum House Calls)
05.2024 - Current
Talent Acquisition Specialist (100% Remote)
BroadPath Healthcare Solutions
08.2022 - 12.2023
Corporate Recruiter (100% Remote)
Quantum 3 Media, LLC
01.2022 - 07.2022
Member Advocate/Trainer-UHC Community & State Health Plans (100% Remote)
TTEC (TeleTech Healthcare Solutions, Inc)
11.2020 - 12.2021
Licensed Customer Service Representative
Craig Insurance Group, Inc
06.2019 - 06.2020
HS Diploma - undefined
Wake Forest-Rolesville High
Bachelor of Science - Nutrition & Food Service Management, Minor in Business
University of North Carolina At Greensboro