Chaterica Waden

• Analyzed transaction data to identify fraudulent patterns and anomalies.
• Conducted risk assessments to mitigate potential threats to financial assets.
• Collaborated with cross-functional teams to enhance fraud detection systems.
• Monitored account activity for suspicious behavior and escalated cases accordingly.

• Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
• Assessed credit risk and analyzed financial statements.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

• Analyzed credit data to assess customer risk and inform collection strategies.
• Collaborated with cross-functional teams to streamline collection processes and improve efficiency.
• Managed account reconciliations, ensuring accuracy in financial reporting and compliance standards.
• Developed and maintained comprehensive reports on account statuses and collection efforts.
• Implemented best practices for debt recovery, enhancing overall collection rates.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Taking calls from callers that are 5 days past due to 120 days past due

• Developed strong relationships with clients to facilitate negotiations and improve payment terms.
• Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.

Handling high risk clients who are 80-150 past due.

Maintaining clients relationships with the bank.

Work with clients to prevent the charge off and its related consequences.