Chassne Baker
Fayetteville
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Private Pay Patient
11.2022 - Current
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Remote Pharmacy Customer Service Representative
ContinuumGlobal
08.2023 - 10.2024
- Confirmed customer information and insurance eligibility for prescriptions for pharmacies
- Verified prescription information prior to entry in pharmacy computer system
- Overridden prescriptions for pharmacies
- Investigated and resolved prescriptions for pharmacies
Remote Healthcare Customer Service Representative
Cape Fear Valley Medical Center
04.2022 - 10.2022
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported accounts receivable operations within assigned functions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
Certified Nursing Assistant -
Fayetteville Technical Community College
Associate of Arts - Business Administration
Strayer University
Raleigh, NC01-2020
Skills
- P>Empathetic
- P>Typing 50 wpm
- P>Knowledge of medical terminology
- P>Work experience in healthcare setting
- P>General office and/or customer service
- P>Proficiency with Microsoft Office Word, PowerPoint, Excel, Access, Outlook
- P>Patient Management
- P>Patient-focused care
- P>Medical office administration
- P>Documenting behaviors
- P>Companionship and emotional support
- P>Conducting intakes
Timeline
Remote Pharmacy Customer Service Representative
ContinuumGlobal
08.2023 - 10.2024
Certified Nursing Assistant
Private Pay Patient
11.2022 - Current
Remote Healthcare Customer Service Representative
Cape Fear Valley Medical Center
04.2022 - 10.2022
Certified Nursing Assistant -
Fayetteville Technical Community College
Associate of Arts - Business Administration
Strayer University
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