Chasity Trimble

• Foster customer relationships by acting as a primary contact, addressing inquiries

and ensuring resolution.

• Educate customers on the status of pre-authorization or pre-determination

requests, enhancing their understanding and satisfaction.

• Achieve performance objectives in efficiency, call quality, customer satisfaction,

and first call resolution.

• Conduct research on client accounts to preemptively identify and address potential

service issues.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answer phone calls, emails, and in-person inquiries

• Communicate with patients to set up and schedule optimal appointment times
• Gather and track medical information from patients
• Organize and input data into electronic health records
• Inquire and process patients’ health insurance
• Support office with administrative and secretarial tasks
• Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
• Understand and maintain HIPAA regulations
• Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
• Streamlined appointment scheduling for improved patient experience and reduced wait times.

• Demonstrated technical product features to customers, effectively addressing

objections and securing sales.

• Ensured customer satisfaction post-sale by addressing and resolving any service

or technical concerns promptly.

• Promoted sales and loyalty programs to enhance customer retention and increase

store traffic.

• Developed and executed strategic sales initiatives to boost profitability while managing customer accounts to ensure repeat business.

• Expanded customer base through cold calling, networking, and relationship building.