Chasity Grant
Asheville
Summary
Dynamic Administration Clerk with a proven track record at One Stop Floor Shop, excelling in payroll processing and accounts receivable. Recognized for exceptional customer communication and organizational skills, ensuring timely vendor payments and enhancing financial decision-making. Adept at managing high call volumes while maintaining professionalism and accuracy in all documentation.
Overview
21
21
years of professional experience
Work History
Administration Clerk
One Stop Floor Shop
02.2019 - Current
- Processed payroll for employees, ensuring timely and accurate disbursement of wages.
- Processed high-volume invoices accurately and efficiently, ensuring timely payments to vendors.
- Monitored cash flow related to payables, providing insights to support financial decision-making processes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared customer invoices and processed incoming payments.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Provided exceptional customer service, resolving issues with professionalism and courtesy.
- Processed and reviewed contracts for compliance with company policies and legal standards.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Practice Specialist II
Asheville Cardiology Associates
01.2017 - 02.2019
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Facilitated communication between patients and medical staff, ensuring clarity and prompt responses.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Processed insurance claims and verified coverage details to streamline billing workflows.
- Oversaw daily operations of front desk activities, optimizing workflow and resource allocation for peak hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Equipment Technician
Mission Hospital Regional Medical Center
07.2004 - 01.2017
- Operated and maintained various equipment to ensure optimal performance.
- Learned safety protocols and procedures for equipment handling.
- Documented equipment usage and maintenance activities accurately.
- Streamlined inventory management processes for medical supplies, improving accessibility and reducing waste.
- Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Clyde A Erwin High
Asheville, NCSkills
- Data entry proficiency
- Paperwork and documentation
- Telephone reception
- Ordering of supplies
- Customer communication
- Word processing
- Scheduling appointments
- Exceptional Microsoft Excel skills
- Telephone and email etiquette
- Exceptionally organized
Timeline
Administration Clerk
One Stop Floor Shop
02.2019 - Current
Practice Specialist II
Asheville Cardiology Associates
01.2017 - 02.2019
Equipment Technician
Mission Hospital Regional Medical Center
07.2004 - 01.2017
High School Diploma -
Clyde A Erwin High