Chase Russell
Marshall
Summary
Dedicated professional with a strong background in hospitality and volunteer coordination. Known for exceptional communication skills and adaptability, driving positive experiences and fostering long-term relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Foster and Volunteer Manager
Brother Wolf Animal Rescue
Asheville, NC
03.2025 - Current
- Managing oversight of 250+ active foster homes and 300+ dedicated volunteers.
- Recruited, trained, and supported foster homes for dogs and cats, ensuring safe placements and high retention rates
- Matched animals to appropriate foster homes based on behavior, medical needs, and home environment.
- Coordinated intake, transfers, and foster placements to maximize lifesaving capacity.
- Developed foster onboarding materials, policies, and ongoing support resources.
- Served as primary point of contact for foster families, providing guidance on behavior, medical care, and transitions.
- Recruited, screened, trained, and scheduled volunteers across multiple program areas.
- Maintained volunteer records, hours tracking, and compliance with organizational policies.
- Recognized and engaged volunteers to promote retention and long-term commitment.
- Ensured compliance with animal welfare standards and rescue policies.
- Responded promptly to inquiries via email, phone, and social media platforms.
- Promoted foster and volunteer opportunities through outreach campaigns and community events.
- Maintained accurate records in rescue management software and databases
- Tracked outcomes in foster retention and volunteer engagement.
- Managed supplies, donations, and foster resources efficiently.
Front Desk Agent
Dollywood's DreamMore Resort
Pigeon Forge, TN
10.2024 - 01.2025
- Greeted and assisted guests, ensuring positive first impressions and seamless check-in experiences.
- Managed reservation system, accurately processing bookings and modifying guest itineraries.
- Addressed guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping and maintenance teams to coordinate room readiness for arrivals.
- Responsible for training and mentoring new hires.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assumed leadership responsibilities in absence of supervisor.
Recreation Attendant
Dollywood's DreamMore Resort
Pigeon Forge, TN
03.2021 - 10.2024
- Supervised daily recreation activities, ensuring guest satisfaction and safety standards were consistently met.
- Coordinated and facilitated engaging recreational programs for diverse age groups and interests.
- Trained new attendants on operational procedures, safety practices, and customer service excellence.
- Monitored inventory levels of recreational supplies, facilitating timely reordering to prevent shortages.
- Maintained cleanliness and organization of recreational areas to enhance guest experience.
- Assumed leadership responsibilities as Person in Charge during supervisor absence.
Theme Park Ambassador
Dollywood Theme Park
Pigeon Forge, TN
03.2021 - 05.2021
- Assisted guests with inquiries, ensuring a positive park experience.
- Maintained cleanliness and safety standards throughout the park premises.
- Enhanced visitor experience by providing exceptional customer service and promptly addressing concerns.
- Facilitated enjoyable experiences with in-depth knowledge of park attractions and amenities.
- Facilitated park events, enhancing guest engagement and participation.
Education
BAS - Hospitality Management
Ohio University
Athens, Ohio, OH05-2025
Skills
- Department management
- Motivation and encouragement
- Relationship building and management
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Strong written and verbal communication
- Adaptability and flexibility
- Public relations
- Staff training and supervision
- Event planning
- Administrative skills
- Property management systems
- Cash handling
- Customer service
Certification
- ServSafe Certification 4/3/2024-4/3/2029
- Fear Free 10/2/2025-10/2/2026
Timeline
Foster and Volunteer Manager
Brother Wolf Animal Rescue
03.2025 - Current
Front Desk Agent
Dollywood's DreamMore Resort
10.2024 - 01.2025
Recreation Attendant
Dollywood's DreamMore Resort
03.2021 - 10.2024
Theme Park Ambassador
Dollywood Theme Park
03.2021 - 05.2021
BAS - Hospitality Management
Ohio University