Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHASE COGDILL

Mooresville

Summary

Dynamic IT Specialist with a proven track record at Charlotte Community Health Clinic, excelling in technical troubleshooting and customer service. Expert in network configuration and incident management, I enhance system performance and user satisfaction through effective communication and problem-solving. Committed to driving operational efficiency and fostering a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Information Technology Specialist

Charlotte Community Health Clinic
Charlotte
06.2023 - Current
  • Design and install computer hardware configurations, performing maintenance and repairs to ensure consistent system performance.
  • Manage configuration and performance of PC systems and telecommunications, addressing issues promptly to minimize downtime.
  • Assist with data cabling, setup, and maintenance of routers, switches, and WAP systems on the local area network (LAN).
  • Install and troubleshoot software and networking systems, resolving issues efficiently to maintain operational continuity.
  • Ensure security software is up to date, monitor systems, and recommend improvements to enhance the organization's cybersecurity.
  • Identify current and future IT needs, prepare budgets for potential equipment purchases, and set up cost monitoring systems.
  • Conduct computer system training for staff to improve technology proficiency and support patient-centered service delivery.
  • Maintain a log of IT work requests, responding in a timely manner to uphold accountability and customer safety standards.
  • Oversee phone system operations and configurations to support seamless communication.
  • Order, track, and manage inventory of all IT equipment to ensure availability and efficiency.
  • Develop and manage work breakdown structures (WBS) for IT projects, reporting on objectives, deliverables, timelines, funding, and staffing.
  • Liaise with Novant IT personnel and other vendors (e.g., Net Friends, Divergent) to resolve networking and IT issues collaboratively.
  • Assign new employees to Epic training as needed to ensure compliance with organizational standards.
  • Demonstrate patient-centered customer service, caring compassion, respectful communication, teamwork, accountability, and customer safety in all interactions, aligning with CCHC core requirements.

IT Support Specialist

Southwood Realty
Gastonia
11.2021 - 06.2023
  • Delivered onsite technical support for employees while ensuring the timely resolution of issues to minimize downtime & productivity loss.
  • Collaborated with telecom providers to minimize third-party outages & related impacts, ensuring uninterrupted business operations.
  • Efficiently managed and processed support requests using ticketing systems to ensure timely and professional handling.
  • Identified and resolved hardware and network system issues using proactive troubleshooting techniques, which include conducting speed and ping tests to identify and resolve technical issues.
  • Configured networks & computers for both business and residential customers in compliance with company standards and best practices.
  • Installed and configured new devices and system components to enhance functionality and ensure optimal system performance.
  • Repaired & updated equipment to conform to company-wide standards, ensuring that all systems are up-to-date and functioning optimally.

End User Support Technician

Novant Health
07.2019 - 11.2021
  • Managed customers' expectations of support and technology functionality by providing professional, timely, and courteous support to promote a positive user experience.
  • Provided on-call support for multiple queues simultaneously, ensuring that all requests are handled efficiently and effectively.
  • Revised technical details into clear and concise language for non-technical users, improving their comprehension and simplifying the use of technology.
  • Installed, modified, and repaired software and hardware to resolve technical issues, ensuring that all systems are functioning optimally.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services, resolving issues in a timely and efficient manner.
  • Compiled and accurately entered data for each customer encounter to record in the system, maintaining accurate records of all interactions with customers.
  • Trained and supported end-users with software, hardware, and network standards to ensure company-wide technology proficiency.

Education

High School Diploma -

Highland School of Technology
Gastonia, NC

Skills

  • Technical troubleshooting
  • Help desk support
  • Network configuration
  • Hardware and software installation
  • Incident management
  • Customer service
  • Effective communication
  • Data management
  • Inventory oversight
  • VPN setup
  • Datto administration
  • SonicWall management
  • Adaptability
  • Versatility
  • Customer focus
  • Attention to detail
  • Team collaboration
  • Leadership skills
  • Problem-solving abilities
  • Time management strategies
  • Conflict resolution

References

References are available upon request.

Timeline

Information Technology Specialist

Charlotte Community Health Clinic
06.2023 - Current

IT Support Specialist

Southwood Realty
11.2021 - 06.2023

End User Support Technician

Novant Health
07.2019 - 11.2021

High School Diploma -

Highland School of Technology

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