CHASE COGDILL
Mooresville
Summary
Dynamic IT Specialist with a proven track record at Charlotte Community Health Clinic, excelling in technical troubleshooting and customer service. Expert in network configuration and incident management, I enhance system performance and user satisfaction through effective communication and problem-solving. Committed to driving operational efficiency and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
Charlotte Community Health Clinic
Charlotte
06.2023 - Current
- Design and install computer hardware configurations, performing maintenance and repairs to ensure consistent system performance.
- Manage configuration and performance of PC systems and telecommunications, addressing issues promptly to minimize downtime.
- Assist with data cabling, setup, and maintenance of routers, switches, and WAP systems on the local area network (LAN).
- Install and troubleshoot software and networking systems, resolving issues efficiently to maintain operational continuity.
- Ensure security software is up to date, monitor systems, and recommend improvements to enhance the organization's cybersecurity.
- Identify current and future IT needs, prepare budgets for potential equipment purchases, and set up cost monitoring systems.
- Conduct computer system training for staff to improve technology proficiency and support patient-centered service delivery.
- Maintain a log of IT work requests, responding in a timely manner to uphold accountability and customer safety standards.
- Oversee phone system operations and configurations to support seamless communication.
- Order, track, and manage inventory of all IT equipment to ensure availability and efficiency.
- Develop and manage work breakdown structures (WBS) for IT projects, reporting on objectives, deliverables, timelines, funding, and staffing.
- Liaise with Novant IT personnel and other vendors (e.g., Net Friends, Divergent) to resolve networking and IT issues collaboratively.
- Assign new employees to Epic training as needed to ensure compliance with organizational standards.
- Demonstrate patient-centered customer service, caring compassion, respectful communication, teamwork, accountability, and customer safety in all interactions, aligning with CCHC core requirements.
IT Support Specialist
Southwood Realty
Gastonia
11.2021 - 06.2023
- Delivered onsite technical support for employees while ensuring the timely resolution of issues to minimize downtime & productivity loss.
- Collaborated with telecom providers to minimize third-party outages & related impacts, ensuring uninterrupted business operations.
- Efficiently managed and processed support requests using ticketing systems to ensure timely and professional handling.
- Identified and resolved hardware and network system issues using proactive troubleshooting techniques, which include conducting speed and ping tests to identify and resolve technical issues.
- Configured networks & computers for both business and residential customers in compliance with company standards and best practices.
- Installed and configured new devices and system components to enhance functionality and ensure optimal system performance.
- Repaired & updated equipment to conform to company-wide standards, ensuring that all systems are up-to-date and functioning optimally.
End User Support Technician
Novant Health
07.2019 - 11.2021
- Managed customers' expectations of support and technology functionality by providing professional, timely, and courteous support to promote a positive user experience.
- Provided on-call support for multiple queues simultaneously, ensuring that all requests are handled efficiently and effectively.
- Revised technical details into clear and concise language for non-technical users, improving their comprehension and simplifying the use of technology.
- Installed, modified, and repaired software and hardware to resolve technical issues, ensuring that all systems are functioning optimally.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services, resolving issues in a timely and efficient manner.
- Compiled and accurately entered data for each customer encounter to record in the system, maintaining accurate records of all interactions with customers.
- Trained and supported end-users with software, hardware, and network standards to ensure company-wide technology proficiency.
Education
High School Diploma -
Highland School of Technology
Gastonia, NCSkills
- Technical troubleshooting
- Help desk support
- Network configuration
- Hardware and software installation
- Incident management
- Customer service
- Effective communication
- Data management
- Inventory oversight
- VPN setup
- Datto administration
- SonicWall management
- Adaptability
- Versatility
- Customer focus
- Attention to detail
- Team collaboration
- Leadership skills
- Problem-solving abilities
- Time management strategies
- Conflict resolution
References
References are available upon request.
Timeline
Information Technology Specialist
Charlotte Community Health Clinic
06.2023 - Current
IT Support Specialist
Southwood Realty
11.2021 - 06.2023
End User Support Technician
Novant Health
07.2019 - 11.2021
High School Diploma -
Highland School of Technology
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