Charmel Smith
Selma
Summary
Dynamic professional with a proven track record in compassionate caregiving and effective team leadership, notably at ABC Cleaning Services. Excelled in enhancing team productivity and fostering a culture of accountability, alongside direct patient care and emotional support. Skilled in CPR and adept at creating a positive, quality-focused work environment. Demonstrates a strong commitment to meeting organizational goals and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
The Landing of Smithfield
02.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Team Leader Manager
ABC Cleaning Services, Business and Home Cleaning
06.2021 - 01.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Quality Assurance Analyst
Foodlion Grocery Store
04.2018 - 03.2021
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Machine Operator
Sona
11.2016 - 03.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
South Johnston High School
10381 US Hwy 301 South, Four Oaks NC 08-2008
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- CPR certified
- Meal preparation
- Direct patient care
- Toileting assistance
- Personal hygiene
- First aid and CPR
- Dementia care
- First aid and safety
- Multitasking and organization
- Mobility assistance
- Dependable and responsible
- Respectful and compassionate
- COVID-19 safety policies
- Special needs care
- Memory care techniques
- Basic housekeeping
- Heavy lifting
- HIPAA compliance
- Medical record-keeping
- Records management
- Care plan management
Certification
- Dementia Care Certification - Alzheimer's Association.
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Personal Care Assistant
The Landing of Smithfield
02.2023 - 11.2023
Team Leader Manager
ABC Cleaning Services, Business and Home Cleaning
06.2021 - 01.2023
Quality Assurance Analyst
Foodlion Grocery Store
04.2018 - 03.2021
Machine Operator
Sona
11.2016 - 03.2018
High School Diploma -
South Johnston High School
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