Charmaine McNair
Cary,NC
Summary
Customer-focused hospitality professional with 10+ years of experience delivering exceptional guest and customer experiences in fast-paced, high-service environments. Proven ability to build positive relationships, create welcoming experiences, and provide personalized service while managing multiple priorities with professionalism and attention to detail. Skilled in front desk support, customer engagement, administrative coordination, conflict resolution, and cross-functional collaboration. Recognized for anticipating customer needs, maintaining organized operations, and contributing to resident satisfaction, retention, and community engagement. Proficient with Microsoft Office, social media platforms, scheduling, and administrative support.
Overview
5
5
years of professional experience
Work History
Server
Perry's Steakhouse & Grille
Raleigh, NC
08.2024 - Current
- Deliver exceptional hospitality by creating welcoming, personalized experiences for guests in a fast-paced upscale dining environment.
- Build strong relationships with guests through attentive service, contributing to repeat business and long-term customer loyalty.
- Anticipate guest needs and resolve concerns quickly, ensuring a consistently positive customer experience.
- Coordinate with kitchen and service teams to provide seamless daily operations and efficient guest service.
- Manage multiple guest requests simultaneously while maintaining organization, professionalism, and attention to detail.
- Maintain extensive knowledge of menu offerings and local attractions to provide recommendations and enhance the guest experience.
- Support opening and closing responsibilities to ensure operational readiness and a polished guest environment.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server / Bartender
Maggiano's Little Italy
Durham, NC
07.2022 - 08.2024
- Delivered exceptional customer service by creating welcoming experiences for guests in a high-volume hospitality environment.
- Built lasting guest relationships through proactive communication, personalized recommendations, and attentive service.
- Efficiently managed multiple priorities while maintaining accuracy, organization, and professionalism.
- Collaborated with team members to ensure smooth daily operations and exceptional guest satisfaction.
- Assisted in maintaining clean, organized dining areas and service stations to uphold presentation standards.
- Resolved customer concerns promptly, improving the overall guest experience and encouraging repeat visits.
- Promoted featured menu items and beverages through consultative recommendations that consistently exceeded sales goals.
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for Fine-Dining restaurant with social relevancy and intentionality.
Juvenile Detention Officer
Ocean County Juvenile Detention Center
Toms River, NJ
12.2021 - 07.2024
- Built positive relationships with individuals from diverse backgrounds through professionalism, empathy, and effective communication.
- Managed sensitive situations while maintaining a safe, welcoming, and structured environment.
- Coordinated with multidisciplinary teams to support daily operations and ensure effective communication across departments.
- Completed detailed reports, documentation, and administrative records with a high degree of accuracy and confidentiality.
- De-escalated conflicts using strong problem-solving and interpersonal skills while maintaining professionalism under pressure.
- Adapted quickly to changing priorities and successfully balanced multiple responsibilities in a fast-paced environment.
- Maintained compliance with organizational policies, procedures, and safety standards.
- Supervised 12 inmates during mealtime and recreational time.
Education
Bachelor of Arts -
Rutgers University
New Brunswick, NJ05.2023
Associate of Arts -
Middlesex County College
Edison, NJ05.2021
Skills
- Concierge & Resident Services
- Guest Relations & Customer Experience
- Resident & Client Engagement
- Customer Service Excellence
- Relationship Building
- Administrative Support
- Appointment Scheduling
- Call Routing & Phone Etiquette
- Package & Mail Management
- Service Request Coordination
- Event Planning & Community Engagement
- Social Media Support
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Documentation
- Time Management & Organization
- Conflict Resolution
- Problem Solving
- Cross-Functional Team Collaboration
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Office Operations
- Professional Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong work ethic
Timeline
Server
Perry's Steakhouse & Grille
08.2024 - Current
Server / Bartender
Maggiano's Little Italy
07.2022 - 08.2024
Juvenile Detention Officer
Ocean County Juvenile Detention Center
12.2021 - 07.2024
Bachelor of Arts -
Rutgers University
Associate of Arts -
Middlesex County College