Server
Charmaine McNair
Perry's Steakhouse & Grille
Cary,NC
5
years of professional experience
Customer-focused hospitality professional with 10+ years of experience delivering exceptional guest and customer experiences in fast-paced, high-service environments. Proven ability to build positive relationships, create welcoming experiences, and provide personalized service while managing multiple priorities with professionalism and attention to detail. Skilled in front desk support, customer engagement, administrative coordination, conflict resolution, and cross-functional collaboration. Recognized for anticipating customer needs, maintaining organized operations, and contributing to resident satisfaction, retention, and community engagement. Proficient with Microsoft Office, social media platforms, scheduling, and administrative support.
Work History
Server
2 Years 3 Months- Deliver exceptional hospitality by creating welcoming, personalized experiences for guests in a fast-paced upscale dining environment.
- Build strong relationships with guests through attentive service, contributing to repeat business and long-term customer loyalty.
- Anticipate guest needs and resolve concerns quickly, ensuring a consistently positive customer experience.
- Coordinate with kitchen and service teams to provide seamless daily operations and efficient guest service.
- Manage multiple guest requests simultaneously while maintaining organization, professionalism, and attention to detail.
- Maintain extensive knowledge of menu offerings and local attractions to provide recommendations and enhance the guest experience.
- Support opening and closing responsibilities to ensure operational readiness and a polished guest environment.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server / Bartender
2 Years 1 Month- Delivered exceptional customer service by creating welcoming experiences for guests in a high-volume hospitality environment.
- Built lasting guest relationships through proactive communication, personalized recommendations, and attentive service.
- Efficiently managed multiple priorities while maintaining accuracy, organization, and professionalism.
- Collaborated with team members to ensure smooth daily operations and exceptional guest satisfaction.
- Assisted in maintaining clean, organized dining areas and service stations to uphold presentation standards.
- Resolved customer concerns promptly, improving the overall guest experience and encouraging repeat visits.
- Promoted featured menu items and beverages through consultative recommendations that consistently exceeded sales goals.
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for Fine-Dining restaurant with social relevancy and intentionality.
Juvenile Detention Officer
2 Years 7 Months- Built positive relationships with individuals from diverse backgrounds through professionalism, empathy, and effective communication.
- Managed sensitive situations while maintaining a safe, welcoming, and structured environment.
- Coordinated with multidisciplinary teams to support daily operations and ensure effective communication across departments.
- Completed detailed reports, documentation, and administrative records with a high degree of accuracy and confidentiality.
- De-escalated conflicts using strong problem-solving and interpersonal skills while maintaining professionalism under pressure.
- Adapted quickly to changing priorities and successfully balanced multiple responsibilities in a fast-paced environment.
- Maintained compliance with organizational policies, procedures, and safety standards.
- Supervised 12 inmates during mealtime and recreational time.
Education
Bachelor of Arts
Associate of Arts
Skills
Concierge & Resident Services
Guest Relations & Customer Experience
Resident & Client Engagement
Customer Service Excellence
Relationship Building
Administrative Support
Appointment Scheduling
Call Routing & Phone Etiquette
Package & Mail Management
Service Request Coordination
Event Planning & Community Engagement
Social Media Support
Microsoft Office (Word
Excel
Outlook)
Data Entry & Documentation
Time Management & Organization
Conflict Resolution
Problem Solving
Cross-Functional Team Collaboration
Multitasking in Fast-Paced Environments
Attention to Detail
Office Operations
Professional Communication
Microsoft Office Suite (Word
Excel
Outlook)
Strong work ethic
Timeline
Server
Perry's Steakhouse & Grille
08.2024 - CurrentRead More
Server / Bartender
Maggiano's Little Italy
07.2022 - 08.2024Read More
Juvenile Detention Officer
Ocean County Juvenile Detention Center
12.2021 - 07.2024Read More
Rutgers University
Bachelor of Arts
Read More
Middlesex County College
Associate of Arts
Read More