Charlotte Sivels
Charlotte
Summary
Dynamic Flight Attendant with a proven track record in enhancing company,customer satisfaction and employee retention. Skilled in training and mentoring teams, I effectively implemented operational strategies that improved performance metrics. Known for outstanding communication and problem-solving abilities, I foster a collaborative environment that drives success and efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Flight Attendant
American Airlines
03.2014 - Current
- Welcome passengers aboard and provided overview of safety procedures.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Assisted passengers with storing luggage and helped locate seating.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborate with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participate in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Provides customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performs pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Previously trained flight attendants on the new bidding system at all company bases as a Flight Operations Integrations Trainer.
DEI CO-Chair
American Airlines/APFA
03.2021 - 03.2023
- Delivered consistent results under tight deadlines through effective time management skills and prioritization techniques.
- Managed multiple simultaneous projects, ensuring on-time delivery and high-quality results for all involved parties.
- Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across all departments in the organization.
- Organized regular progress meetings with team members to ensure alignment of goals, responsibilities, and expectations throughout each project lifecycle.
- Facilitated in creating monthly communications for Diversity Equity and Inclusion.
Store Manager
BeBe Stores
06.2010 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completes store operational requirements by scheduling and assigning employees;
following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees.
- Conducted interviews,all hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions via monthly floorsets.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Troy State University
Montgomery, AL05-1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Policies and procedures
- Staff management
- Staff supervision
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
- Performance reviews
- Flexible schedule
- Delegating work
- Employee terminations
- Talent recruitment
- Hourly shift management
- Promotional planning
Accomplishments
Received $10,000 from The Company Above & Beyond Award in May 2017
Languages
English
Timeline
DEI CO-Chair
American Airlines/APFA
03.2021 - 03.2023
Flight Attendant
American Airlines
03.2014 - Current
Store Manager
BeBe Stores
06.2010 - 12.2013
High School Diploma -
Troy State University
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines