Charlotte Roffe
Greenville
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jimmy John's
Greenville
04.2025 - Current
- Led onboarding of new employees, mentoring them on company policies to ensure smooth integration.
- Supervised food preparation and maintained quality standards.
- Resolved customer inquiries and service issues, enhancing customer satisfaction and loyalty.
- Monitored inventory levels and placed supply orders.
Sales Associate
Highlife enterprise
Greenville
09.2024 - Current
- Adhered to store policies and procedures for safety and compliance.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions accurately using point-of-sale systems.
Shift Leader
Coastal Fog
Greenville
08.2023 - 09.2024
- Provided exceptional customer service while serving food and beverages in a fast-paced environment.
- Organized work environment by effectively delegating tasks, ensuring smooth operations.
- Trained new baristas on brewing techniques and customer service standards, improving team readiness.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista
Bagelman
Greenville
08.2022 - 07.2023
- Prepared and served coffee beverages following standardized recipes and customer preferences.
- Maintained cleanliness of work area, equipment, and customer seating spaces.
- Operated espresso machines and grinders to ensure quality beverage preparation.
- Managed cash register transactions accurately during busy service periods.
Receptionist
Inkville
Greenville
07.2021 - 02.2022
- Managed front desk operations, ensuring a welcoming experience for visitors at Inkville.
- Organized appointment schedules and maintained executives' calendars to facilitate efficient time management.
- Verified visitors' identification cards to enhance security protocols before granting access to services.
Lead Key Holder
Nulook
Greenville
01.2021 - 07.2021
- Opened and closed store according to company policies and procedures.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on operational tasks and customer service protocols.
- Performed regular cycle counts to maintain accuracy of inventory records.
Education
Coláiste Pobail Bheanntraí
Cork, Ireland Skills
- Employee training
- Customer service
- Inventory management
- Quality assurance
- Cash handling
- Sales techniques
- Attention to detail
- Customer relations
- Staff supervision
Certification
Serve safe
Timeline
Assistant Manager
Jimmy John's
04.2025 - Current
Sales Associate
Highlife enterprise
09.2024 - Current
Shift Leader
Coastal Fog
08.2023 - 09.2024
Barista
Bagelman
08.2022 - 07.2023
Receptionist
Inkville
07.2021 - 02.2022
Lead Key Holder
Nulook
01.2021 - 07.2021
Coláiste Pobail Bheanntraí