CHARLOTTE RANDOLPH

Accomplished professional with extensive experience in customer service, clerical support, and operations management. Proven expertise in client relations, administrative tasks, and team coordination. Demonstrated ability to handle front desk responsibilities, resolve customer complaints, manage high volume phone calls, and address inquiries. Recognized for adaptability, efficiency, and delivering excellent service to both internal and external customers. Exceptional communication and organizational skills combined with a strong work ethic to project a positive company image. Expertise in providing customer service to ensure client satisfaction and drive service improvement. Skilled at depersonalizing interactions while maintaining the highest level of customer service. Possessing a positive attitude and a commitment to supporting company operations through superior customer service. Well-versed in conflict resolution by identifying problems clearly and employing creative thinking to find effective solutions. Displaying outstanding abilities in planning, multitasking, organizing, coordinating, and implementing practices and procedures to drive significant process improvements towards the successful achievement of goals.

• Career Readiness Certification (Gold) | June2016 |
• The National Career Readiness Certificate (NCRC) is a portable, assessment-based credential that documents an individual foundational workplace skills. The National Career Readiness Certificate (NCRC) is based on three ACT WorkKeys skills assessments, Applied Mathematics, Reading for Information, and Locating Information. The National Career Readiness Certificate (NCRC) are issued at four levels: Platinum, Gold, Silver and Bronze.
• Professional House Cleaner Certification (ARCSI) | September2022 |
• A certification is a credential that you earn to show that you have specific skills or knowledge. Earning the Professional House Cleaning (PHC) Certification illustrates that you are a professional in the residential cleaning industry. And as a professional, you not only understand “what” to do but “why.” The PHC Certification is a real training solution for house cleaning technicians. (Association of Residential Cleaning Services International)

• Possesses a positive, energetic and professional attitude
• Achieving goals, creative/strategic thinking and problem solving
• Demonstrated ability to work and perform at the highest standards in complex and demanding environments
• Excellent ethics, hardworking, focus minded and sound organizational ability