Charlotte Lawson

Operations Manager

Loves Travel Stop

03.2023 - Current

Streamlined daily operations to improve efficiency and service delivery.
Managed inventory levels, ensuring timely restocking and reducing shortages.
Implemented staff training programs to enhance team performance and customer service.
Coordinated vendor relationships, optimizing supply chain processes and negotiations.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.