Charlotte Kinney
Cullowhee
Summary
Skilled hospitality professional with over 10 years of experience in customer - facing roles. Proficient in guest services, outdoor education/ leading. Currently possesses certifications in Wilderness First Responder and is currently pursuing an Associates degree in Outdoor Leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cook
Sylva Valley Health and Rehab
Sylva
10.2023 - Current
- Prepared nutritious meals for residents, ensuring dietary requirements are met while maintaining cleanliness and food safety standards.
- Meticulously followed recipes and portion controls, coordinated meal timing with healthcare staff, and maintained inventory to prevent shortages.
Line Cook
Chili's Bar and Grill
Cullowhee
06.2023 - 10.2023
- Prepared diverse menu items with precision while maintaining food safety standards at Chili's Bar and Grill, adapting quickly to high-volume service demands.
- Executed precise cooking techniques for multiple stations at Chili's, ensuring consistent quality and presentation, while adhering to strict time management protocols.
Waitress/ Front of House Supervisor
Chili's Bar and Grill
Cullowhee
09.2021 - 11.2022
- Managed front-of-house operations at Chili's, overseeing staff performance, resolving customer concerns, and maintaining service standards that improved guest satisfaction.
- Delivered exceptional service while supervising the front-of-house team, coordinating table assignments, and mentoring new staff to ensure smooth dining operations.
- Balanced waitress duties with supervisory responsibilities, meticulously tracking inventory, processing payments, and implementing service protocols for consistent guest experiences.
Cashier/ Customer Service Lead
Food Lion
Mount Pleasant
10.2019 - 01.2021
- Led customer service initiatives while processing transactions, addressing customer concerns with empathy, and developing solutions that balanced customer satisfaction with company policies.
- Coordinated with department managers to resolve customer issues while maintaining efficient checkout operations, contributing to improved store ratings and reduced customer wait times.
- Promoted to Customer Service Lead within six months of being hired at Food Lion.
Intern
Mountain Heritage Center
Cullowhee
08.2020 - 12.2020
- Curated and set-up multiple exhibits at the Jackson County Public Library
Customer Service Representative
Rocking Bee Farms, LLC
Star
08.2012 - 08.2020
- Managed customer inquiries at Rocking Bee Farms with prompt resolution, building lasting client relationships, while maintaining detailed records of transactions and feedback.
Docent/Costumed Interpreter
Historic Latta Place
01.2010 - 01.2020
- Supported work in diverse fields by tracing historical development of social, cultural, and political histories
- Recognized by management for providing excellent customer service and hard work
Youth Volunteer
Salkehatchie Summer Service, LLC
Moncks Corner
07.2015 - 07.2019
Education
Associate in Applied Science - Outdoor Leadership
Southwestern Community College
Bryson City, NC05.2025
Associate in Arts -
Rowan Cabarrus Community College
Concord, NC08.2020
High School Diploma -
Cabarrus Early College of Technology
Concord, NC08.2020
Skills
- Group facilitation
- Wilderness first aid
- Outdoor education
- Risk management
- Program development
- Team collaboration
Certification
- Wilderness First Responder, SOLO Southeast, 03/01/27
- Certified Beekeeper, North Carolina State Beekeepers Association, No Expiration
Community Service
- Docent/Costumed Interpreter, Historic Latta Place, 01/01/10, 01/01/20, Supported work in diverse fields by tracing historical development of social, cultural, and political histories. Recognized by management for providing excellent customer service and hard work.
- Youth Volunteer, Salkehatchie Summer Service, LLC, Moncks Corner, SC, 2015, 2016, 2017, 2018, 2019
Timeline
Cook
Sylva Valley Health and Rehab
10.2023 - Current
Line Cook
Chili's Bar and Grill
06.2023 - 10.2023
Waitress/ Front of House Supervisor
Chili's Bar and Grill
09.2021 - 11.2022
Intern
Mountain Heritage Center
08.2020 - 12.2020
Cashier/ Customer Service Lead
Food Lion
10.2019 - 01.2021
Youth Volunteer
Salkehatchie Summer Service, LLC
07.2015 - 07.2019
Customer Service Representative
Rocking Bee Farms, LLC
08.2012 - 08.2020
Docent/Costumed Interpreter
Historic Latta Place
01.2010 - 01.2020
Associate in Applied Science - Outdoor Leadership
Southwestern Community College
Associate in Arts -
Rowan Cabarrus Community College
High School Diploma -
Cabarrus Early College of Technology
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