Summary
Overview
Work History
Education
Skills
Committees
Timeline
Generic

CHARLOTTE COLLIER

CHARLOTTE

Summary

I am a detail-oriented and results-driven professional with extensive experience in claims investigation, evaluation, and negotiation. I excel at assessing liability, managing complex cases, and providing exceptional customer service to ensure fair and efficient claim resolutions. With strong skills in conflict management, time management, and effective communication, I am committed to upholding company policies and delivering positive outcomes. I am seeking an opportunity to leverage my expertise in a dynamic environment while contributing to the overall success of Allstate.

Overview

27
27
years of professional experience

Work History

CRA

Allstate
Charlotte
04.2024 - Current
  • Reviewed losses across states, applying relevant negligence laws for liability assessments.
  • Performed detailed investigations into damages and contact-related issues for diverse regions.
  • Utilized state negligence statutes to guide liability determinations effectively.

Medicare Specialist

Allstate
Charlotte
03.2018 - 02.2020
  • Managed lien discussions with Medicare, Medicaid, and State Health Plans while upholding compliance standards and skillfully resolving conflicts.

Bodily Injury Claims Adjuster

Allstate
Charlotte
03.2007 - 03.2018
  • Conducted thorough investigations of liability, coverage, and damages for auto claims to ensure accurate assessments.
  • Evaluated and negotiated injury claims by reviewing medical records and policy terms for equitable settlements.
  • Resolved conflicts through efficient customer service, addressing concerns to enhance client satisfaction.

Customer Service Center

Allstate
01.1998 - 03.2000
  • Managed first notice of loss (FNOL) reports by collecting claim details and ensuring accurate documentation.
  • Facilitated smooth claims initiation through effective communication with clients.
  • Conducted onboarding support for new employees, equipping them with necessary skills and knowledge.
  • Developed and implemented training activities to enhance learning and retention for new hires.

Education

BACHELORS OF SCIENCE - HISTORY

East Carolina University
Greenville, NC
01.1996

Skills

  • Liability assessment and regulatory compliance
  • Investigative techniques and claims negotiation
  • Medical record analysis
  • Customer service

Committees

  • Employee Council
  • RCPS Kick Off
  • Good Hands Mentor Program

Timeline

CRA

Allstate
04.2024 - Current

Medicare Specialist

Allstate
03.2018 - 02.2020

Bodily Injury Claims Adjuster

Allstate
03.2007 - 03.2018

Customer Service Center

Allstate
01.1998 - 03.2000

BACHELORS OF SCIENCE - HISTORY

East Carolina University

Similar Profiles

CREATE PROFILE
CHARLOTTE COLLIER