Charlotte Canada
Charlotte
Overview
4
4
years of professional experience
Work History
Flight Attendant
American Airlines
05.2024 - Current
- Represented the company brand by providing professional and pleasant customer service to passengers.
- Worked across various workgroups including flight and operations to contribute to on-time departures and to ensure safety standards were upheld.
- Communicated updates and helped passengers during irregular operations with connection and terminal information.
- Learned the basics of DECS and Sabre and used technology such as the EFB on a daily basis for work duties.
Copy Editor
Arizona State University
01.2022 - 05.2023
- Edited and fact-checked marketing materials including emails, website content, videos, presentations, and SMS messages.
- Followed AP Style and brand guidelines.
- Used technology including Slack, G-Suite, MS Office Suite, and Zoom to collaborate with editing and marketing departments.
Research Intern
The Committee for Human Rights in North Korea
05.2022 - 08.2022
- Complied web content for a daily newsletter and send out using Mailchimp.
- Researched and compiled data for projects including social media campaigns.
Office Aide
Arizona PBS
08.2021 - 12.2021
- Greeted and directed guests to scheduled meetings or events.
- Performed basic reception duties and managed deliveries to the mail room.
- Updated customer profiles using Salesforce.
Education
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Tempe, AZ05-2023
Bachelor of Arts - Political Science
Arizona State University
Tempe, AZ05-2023
Skills
- Customer service
- First aid
- Team collaboration
- Verbal and written communication
Timeline
Flight Attendant
American Airlines
05.2024 - Current
Research Intern
The Committee for Human Rights in North Korea
05.2022 - 08.2022
Copy Editor
Arizona State University
01.2022 - 05.2023
Office Aide
Arizona PBS
08.2021 - 12.2021
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Bachelor of Arts - Political Science
Arizona State University
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