Charlotte Burke
Durham
Summary
Dedicated server and aftercare provider with a strong focus on delivering exceptional service, effective communication, and creating positive experiences. Proven ability to support team dynamics, achieve high customer satisfaction, and maintain safe, engaging environments for both guests and children in fast-paced settings. Detail-oriented with strong POS operations, cash-handling, and childcare skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
First Watch
Chapel Hill, North Carolina
12.2024 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted customers with menu selections and addressed inquiries to enhance overall dining satisfaction.
- Communicated effectively with kitchen staff regarding allergies and special requests.
- Supported team members during busy shifts, facilitating smoother service and improved customer satisfaction.
- Maintained cleanliness of tables, dining areas, and serving stations during shifts.
- Processed customer payments efficiently while handling cash transactions accurately.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Greeted customers and recommended specials to increase sales and enhance guest experience.
Aftercare Provider
Woods Charter School
Chapel Hill, NC
08.2024 - 05.2025
- Supervised K-12 students in aftercare program, ensuring timely homework completion and adherence to structured daily schedules.
- Organized and led engaging activities, outdoor play, and entertainment to promote positive engagement and development.
- Maintained a safe environment through proactive conflict resolution and effective behavior management.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Host
First Watch
durham, North Carolina
06.2023 - 12.2024
- Greeted guests warmly, establishing positive first impressions throughout dining experience.
- Managed reservation systems to optimize seating and streamline guest flow.
- Communicated guest preferences to servers for tailored service delivery.
- Handled customer inquiries and resolved issues promptly, ensuring high guest satisfaction.
- Collaborated with kitchen staff to expedite table turnover during peak hours.
- Coordinated special events and large group bookings to ensure seamless operations.
- Maintained cleanliness and organization of lobby and host stand areas to promote a welcoming atmosphere.
- Processed payments accurately using POS system, ensuring smooth transaction handling.
Education
High School Diploma -
Woods Charter
Chapel Hill06-2025
Bachelor of Science - Environmental Science
Appalachian State University
Boone, NC05-2029
Skills
- POS operations
- Order processing
- Cash handling
- Dining area maintenance
- Inventory management
- Multitasking
- Customer service
- Team collaboration
- Communication skills
Certification
Driver's licenses
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
First Watch
12.2024 - 08.2025
Aftercare Provider
Woods Charter School
08.2024 - 05.2025
Host
First Watch
06.2023 - 12.2024
High School Diploma -
Woods Charter
Bachelor of Science - Environmental Science
Appalachian State University