Charline Meeks
Greensboro
Summary
Dynamic Care Manager at Elevance with expertise in crisis intervention and treatment planning. Proven track record in coordinating multidisciplinary care and enhancing patient outcomes through effective collaboration. Skilled in electronic health records and patient assessment, I excel in developing individualized care strategies that empower clients and support their recovery journeys.
Overview
22
22
years of professional experience
Work History
Care Manager
Elevance
Indianapolis
09.2025 - Current
- Coordinated care plans for a diverse foster care population, including members with behavioral health, intellectual developmental disabilities (IDD), and substance abuse disorder.
- Collaborated with healthcare providers to ensure comprehensive support.
- Assessed patient needs and developed individualized service strategies.
- Documented patient interactions accurately in electronic health records.
- Participated in team meetings with other staff members to discuss case management issues.
Behavior Health Specialist
Cone Health Behavioral Health Hospital
Greensboro
02.2023 - 02.2026
- Collaborated with multidisciplinary teams to develop treatment plans for individuals who are diagnosed with behavioral health, substance abuse, and/or IDD diagnoses.
- Monitored patient progress and reported changes to healthcare professionals.
- Educated families on behavioral health issues and available resources.
- Coordinated discharge within a behavioral health urgent care setting involves planning activities to ensure a smooth transition from facility-based care to home or community settings.
- Assisted families in understanding their loved one's diagnosis, treatment options, and resources available within the community.
Behavioral Health Coordinator
Novant Health, Forsyth Medical Center
Winston-Salem
08.2022 - 10.2025
- Coordinated patient care plans with multidisciplinary teams for effective treatment.
- Managed patient intake processes to ensure timely assessments and support within an emergency department in a behavioral health setting.
- Strengthened community partnerships to improve access to behavioral health services.
- Utilized electronic health record systems for accurate documentation and information sharing.
- Facilitated multi-disciplinary meetings with clinical staff to discuss complex cases, plan appropriate interventions, and ensure continuity of care.
- Maintained confidentiality regarding all patient information in accordance with HIPAA regulations.
- Provided crisis intervention services when needed, including emergency evaluations, hospitalization recommendations, and safety planning for the behavioral health, substance abuse, and IDD population.
Advanced Medical Support Assistant
Department of Veterans Affairs
Kernersville
12.2022 - 07.2025
- Provided administrative support in processing referrals and authorizations for care.
- Resolved patient inquiries and concerns promptly with empathy and professionalism.
- Performed administrative tasks such as filing, faxing, photocopying, and scanning documents for veterans.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Participated in interdisciplinary meetings to improve workflows and contribute to improving veterans' population outcomes in a substance abuse and behavioral health diagnosis.
- Assist veterans who have appointments or seek crisis treatment within the mental health clinic.
Certified Substance Abuse Counselor
Top Priority Care Services
Greensboro
02.2017 - 09.2018
- Facilitated group therapy sessions for clients with substance use disorders.
- Developed personalized treatment plans based on individual client assessments.
- Educated clients about addiction, recovery, and relapse prevention strategies.
- Coordinated treatment plans with medical providers and other professionals as needed.
- Conducted assessments of clients to develop individualized treatment plans.
- Participated in team treatment meetings to discuss client progress and plan further interventions.
Certified Substance Abuse Counselor
Holistic Services LLC
Greensboro
04.2012 - 06.2015
- Facilitated group therapy sessions for clients with substance use disorders.
- Conducted intake evaluations to determine client needs and goals.
- Collaborated with multidisciplinary teams to coordinate care for clients.
- Provided crisis intervention and support during high-stress situations.
- Monitored clients' progress towards achieving recovery goals through regular follow-up sessions.
- Maintained client records, including progress notes and discharge summaries.
Paraprofessional
Independent Living Group Home
Winston-Salem
12.2009 - 06.2015
- Supported daily living activities for residents in a group home setting.
- Facilitated recreational and social activities to enhance community engagement.
- Monitored resident behavior and reported concerns to appropriate personnel.
- Collaborated with staff to implement individualized care plans for residents.
- Attended professional development workshops related to job responsibilities.
- Participated in IEP meetings and contributed to the development of educational plans.
Paraprofessional
Ablecare
Winston-Salem
09.2004 - 02.2007
- Maintained a safe and clean environment for residents at all times in a level III group home setting, with members who have IDD, and other mental health disorders.
- Collaborated with staff to implement individualized care plans for residents.
- Attended professional development workshops related to job responsibilities.
- Collaborated with special education staff to develop Individualized Education Plans.
- Provided emotional support and companionship to enhance resident well-being.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN05-2026
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05-2022
Skills
- Care coordination
- Crisis intervention
- Treatment planning
- Multidisciplinary collaboration
- Patient assessment
- Electronic health records
- ADL support
- Discharge planning
- Medical chart documentation
- Medical ethics
Timeline
Care Manager
Elevance
09.2025 - Current
Behavior Health Specialist
Cone Health Behavioral Health Hospital
02.2023 - 02.2026
Advanced Medical Support Assistant
Department of Veterans Affairs
12.2022 - 07.2025
Behavioral Health Coordinator
Novant Health, Forsyth Medical Center
08.2022 - 10.2025
Certified Substance Abuse Counselor
Top Priority Care Services
02.2017 - 09.2018
Certified Substance Abuse Counselor
Holistic Services LLC
04.2012 - 06.2015
Paraprofessional
Independent Living Group Home
12.2009 - 06.2015
Paraprofessional
Ablecare
09.2004 - 02.2007
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Psychology
Fayetteville State University