Charlie Ho
Hickory
Summary
Dynamic IT Support Specialist with a proven track record at the Army, excelling in technical troubleshooting and user support. Recognized for enhancing system performance and developing preventive maintenance procedures. Strong communicator with exceptional customer service skills, dedicated to resolving issues efficiently and ensuring operational excellence in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Army
04.2018 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
Nail Technician
Fashion Nails
05.2012 - 04.2018
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Provided high-quality manicure and pedicure services to maintain client loyalty.
- Reduced product waste by monitoring and adjusting inventory orders based on demand.
- Maintained clean and sanitized workstation, ensuring safe environment for clients.
- Cleaned and sanitized tools and equipment before each client.
- Assisted customers in selecting and applying appropriate nail colors.
Education
Bachelor Of Fine Arts - Game Design
Art Institute of Raleigh-Durham
Durham, NC06.2017
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Issue troubleshooting
- Customer service
- User support
- Systems analysis
- Active listening
Certification
IT Fundamentals+, Network+, Fiber Optics Installation
Languages
Vietnamese
Native or Bilingual
Timeline
IT Support Specialist
Army
04.2018 - Current
Nail Technician
Fashion Nails
05.2012 - 04.2018
Bachelor Of Fine Arts - Game Design
Art Institute of Raleigh-Durham
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