Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Armstrong

Winston-Salem

Summary

Dynamic Operations Manager at Outta Here NC LLC with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and problem-solving, I empowered staff to improve performance outcomes and streamlined supply chain processes, achieving timely delivery of goods while maintaining high safety standards.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Outta Here NC LLC
01.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Grounds Keeper

NC DAC
10.2016 - 03.2022
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.

Education

Bachelor of Science - Business Administration

Shaw University
Raleigh, NC
05-2016

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Planning and implementation

Timeline

Operations Manager

Outta Here NC LLC
01.2024 - Current

Grounds Keeper

NC DAC
10.2016 - 03.2022

Bachelor of Science - Business Administration

Shaw University

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Charlie Armstrong