Charles P. Blakely III

• Coordinated daily inflight operations across departments to ensure on-time departures and quality service
• Develop relationships and partnerships with Control Tower Leadership, Flight crew, CSAs, Ramp /Catering Agents as well as other department leaders to optimize support for inflight
• Supported inflight crew in resolving scheduling and crew conflict issues to maintain operational continuity
• Respond to emergency events, providing critical support to inflight crew
• Ensured adequate supply of auxiliary catering items for inflight crew to enhance service delivery
• Maintain accurate records of all operational activities via IBOT

Primary Responsibilities include assisting with the arrival & timely departure of domestic & international travel.

Also to assist with Rebooking, rerouting and misconnect issues. Respond to passenger escalation inquiries with feasible solution. Provide premium service to provide a positive travel experience. Constantly Monitor protocol to ensure passenger safety. Brief flight crew and flight deck with imperative passenger and cargo information prior to departure. Submit flight report information into the database after departure.

• Assisted passengers with travel inquiries and ticketing processes.
• Coordinated with team members to ensure smooth boarding procedures.
• Managed check-in procedures utilizing airline reservation systems to streamline passenger processing.
• Provide information on flight schedules and services offered.
• Communicated flight updates to passengers in a timely manner.
• Provided assistance for passengers with disabilities to enhance their travel experience.

• Assisted customers with flight bookings and itinerary changes.
• Addressed customer inquiries via phone and email, ensuring clarity and satisfaction.
• Resolved customer complaints quickly and efficiently.
• Handled passenger complaints and escalated issues for prompt resolution.
• Utilized reservation systems to manage ticketing and upgrades efficiently.
• Achieved high customer satisfaction through accurate, helpful responses to inquiries.
• Provided information on flight schedules and policies to travelers.
• Logged and organized records of customer interactions and transactions accurately.
• Responded to incoming calls promptly and professionally, adhering to company standards.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Responded to customer requests with excellent support and tailored recommendations, effectively addressing individual needs
• Educated customers on billing, payment processing, and support policies to enhance understanding and satisfaction
• Met customer call guidelines for service levels, handling time, and productivity to ensure compliance with quality standards.

• Performed Final Diagnostics & testing of Emissions, Transmission & ABS braking systems , Headlamp Calibration, 4 wheel alignment, Badge Installation & final inspection
• Monitored alignment of powertrain components with vehicle frame, including motor, transmission, front/rear axle, front/rear struts, and drive shaft to maintain system integrity.
• Ensured adherence to quality control standards to uphold product reliability and safety.
• Verified adherence to quality standards
• Exceeded production goals even during increased volume
• Assessed vehicle performance components ,
• (DPA)

• Achieved daily, weekly, and monthly monetary volume goals in appliance sales across consumer, business, and commercial markets.
• Assisted customers in selecting appliances based on their needs and preferences.
• Demonstrated appliance features to enhance customer understanding and engagement.
• Maintained product knowledge to effectively address customer inquiries and concerns.

• Contacted payers via phone/fax to research medical/pharmacy benefits specific to specialty drugs for chronic disease support
• Investigated prior authorization processes for providers to streamline patient access to necessary treatments
• Secured coordination of benefits information to ensure proper claims processing.
• Researched billing and coding claim issues to identify resolution pathways
• Gained Proficient knowledge of Patient Plus, HIPAA, HCPCS, CPT, ICD-9 and ICD-10 coding.

• Oversaw $2 million operational budget and $5.4 million in capital assets to ensure financial accountability
• Managed daily operations of the company.
• Managed a team of 24 employees, facilitating coordination and workflow.
• Developed employee training program to reduce turnover and improve overall operational efficiency
• Initiated quality control & assurance programs
• Handled all staffing and payroll administration.
• Resolved customer conflicts and issues constructively to enhance satisfaction and retention
• Recruited applicants, screened resumes, and maintained application files of external applicants
• Maintain high level of privacy and discretion according to policy

• Achieved product sales exceeding 1.2 million within 12 months of hire
• Cultivated trusting relationships with clients, leading to increased repeat business and customer loyalty
• Managed commercial and contractor accounts alongside consumer sales of home electronics and appliances, enhancing overall customer engagement
• Conducted marketplace research to identify target audience needs, informing sales strategies and product offerings
• Consistently reached net profit goals

• Contacted over 200 customers daily via telephone to collect delinquent payments for credit cards
• Recovered 70% of all debts assigned
• Recovered NSF accounts and returned checks, facilitating resolution of outstanding debts
• Designed repayment plans to maximize revenue, bring accounts current and retain customers.
• Managed collections administration tasks ensuring adherence to procedures and data standards

• Advised clients on customized financial solutions, aligning options with their specific needs.
• Opened new accounts while explaining relevant regulations and policies to enhance customer understanding.
• Answered inquiries about credit accounts and bank products, ensuring clients received accurate information.
• Ensured that account regulation policies and procedures were followed in accordance with audit guidelines.

• Account Maintenance & inquiries regarding account balances, fees, withdrawals and deposits
• Recommended appropriate financial products and services to customers
• Resolved complex issues for premier customers promptly
• Effectively advised and educated customers regarding deposit account services, check, savings, money market, CD's, IRA's, and other investment products
• Gathered all loan and line of credit information
• Streamlined credit card production process to meet customer demand
• Programmed & managed machines effectively to produce credit cards Produced in excess of 5000+ cards daily

• Ranked as top Personal Banker in the region by delivering exceptional service and financial advice.
• Met customer service expectations, contributing to customer satisfaction and organizational objectives
• Consistently remained among the top 10 representatives bank wide throughout Upstate New York
• Utilized market and securities knowledge to effectively sell financial products to businesses and individual clients
• Offer and sell financial products and services to consumers and small business customers, including consumer checking, savings accounts, home equity loans, and personal loans
• Effectively advised and educated customers regarding deposit account services, check, savings, money market, CD's, IRA's, and other investment products
• Applied market and securities knowledge to sell financial products and businesses and individual clients
• Maintained customer service expectations to meet customer and organizational goals and objectives
• Maintained high standard of performance record through exceptional customer service attention to detail and thorough follow-up
• Established new 50 million account with local business developers who were building a new housing development
• Processed transactions by preparing money orders, checks, and banking products, ensuring accuracy and efficiency.