CHARLES VON ISENBURG
Winston-Salem
Summary
Sole Proprietor of a successful 20+ year retail and service brick-and-mortar business. Strong emphasis on customer service, relations, and positive experience. Technical knowledge and hands-on experience in mechanical and technological systems. Willingness to address problems head-on, and resolve issues efficiently and effectively. Focused on sales, customer service, building and maintaining long-term relationships with clients, and developing a larger sense of community centered around the workplace. Able to lead in projects, tasks, issue resolution, and goal-reaching.
Overview
24
24
years of professional experience
Work History
Sole Proprietor, Managing Member
Recycles, LLC DBA Mock Orange Bikes
Winston-Salem
11.2003 - 09.2025
- Managed daily operations and administrative tasks for successful business functioning.
- Developed marketing strategies to attract new clients and enhance brand visibility.
- Provided exceptional customer service to maintain strong client relationships.
- Oversaw inventory management to ensure product availability and quality control.
- Coordinated financial records, including invoicing and expense tracking.
- Conducted market research to identify trends and opportunities for growth.
- Trained new employees on operational procedures and customer service standards.
- Provided customer service support via telephone, email, and in-person meetings.
- Maintained inventory levels by ordering supplies when needed.
- Managed organizational budget and finances.
- Developed relationships with key stakeholders in the community.
- Created positive work setting to help employees feel valued.
Sales Associate
Mojotone
Winston-Salem
03.2002 - 10.2003
- Assisted customers with product selections and inquiries.
- Processed sales transactions accurately and efficiently.
- Handled customer complaints and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on features and benefits of a wide variety of technical items
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Bachelor of Arts - English
Hampden-Sydney College
Hampden Sydney, VA05-1993
Skills
- Business management
- Marketing strategy
- Customer service
- Inventory control
- Financial management
- Client relationship development and management
- Developing community / networks
- Problem solving
- Technical / mechanical know-how
- Relating technical information in "layman's terms"
- Technology sales
- Planning and execution
- Analytical skills
Affiliations
- Interested in music - play multiple instruments, as well as write songs and perform in a band
- Avid cyclist - I have competed for many years across many disciplines, as well as ride for pure fun and social well-being
- Car enthusiast - I have raced auto-cross events, and been involved in car maintenance, performance improvements, and vintage clubs
Accomplishments
- Mock Orange Bikes won Best Bike Shop in Winston-Salem, and runner-up multiple times (Best of Winston-Salem)
- NC State Champion - Elite Masters Cyclocross 2010
- Qualifier in top 20 National Cyclocross Championships - Masters 2011
- VA State Champion - Pro Men Open Downhill - 2000
References
References available upon request.
Timeline
Sole Proprietor, Managing Member
Recycles, LLC DBA Mock Orange Bikes
11.2003 - 09.2025
Sales Associate
Mojotone
03.2002 - 10.2003
Bachelor of Arts - English
Hampden-Sydney College