Charles Shutter
Cleveland
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and problem solving with speed and accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Port City Movers
Mooresville
05.2025 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner, to ensure customer satisfaction.
- Provided excellent customer service by answering questions about services offered or providing additional information as needed.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the company.
- Implemented strategies for improved route optimization across portable storage operations.
- Assisted in warehouse operations when required.
- Operated forklifts for loading and unloading heavy objects onto trucks or pallets for storage purposes.
- Coordinated pickup times with customers, ensuring timely deliveries were met when possible.
- Collaborated with other departments within the company in order to meet customer demands or expectations.
- Loaded, secured and unloaded items with utmost care using appropriate tools and equipment.
- Helped clients completing stressful moves by being professional, supportive and efficient.
Scaffold Builder
Vesta
Mooresboro
09.2016 - 05.2022
- Safely assembled and disassembled scaffolding components.
- Followed safety protocols such as wearing a hard hat, gloves, and steel-toed boots while working on high elevations.
- Tied off all loose ends when constructing or deconstructing a scaffold structure with rope, wire ropes, chains to ensure stability.
- Conducted regular maintenance checks on all equipment used in the erection or dismantlement of scaffolds.
- Inspected scaffolding for structural integrity prior to use.
- Set up staging areas for materials and tools used in construction projects involving scaffolding.
- Operated machinery in busy environments and maintained safety around equipment, people and other projects.
- Unloaded equipment and materials and moved supplies around on job sites in various weather conditions.
Regulator
Snyder Paper
Hickory
10.2016 - 10.2018
- Trained machine operator to get cushions into their covers.
- Trained on the sewing machine to close covers.
- Trained on the wrapping machine to group together.
- Kept a steady flow to ensure orders left on time.
- Interim Supervisor after department supervisor walked out.
Production Line Leader
GKN Driveline
Maiden
04.2018 - 09.2018
- Conducted regular meetings with team members to discuss their concerns or suggestions for improvement.
- Analyzed data from previous shifts to develop methods for increasing efficiency on future shifts.
- Identified any potential problems or delays in the production process.
- Organized work shifts and assigned tasks to each team member accordingly.
- Monitored production line workers to ensure they followed safety protocols and procedures.
- Resolved conflicts between employees in a professional manner when necessary.
- Trained new employees on how to use machines and equipment safely.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources, and maintaining schedules.
Grocery Stocker
Lowes Foods
Claremont
02.2012 - 10.2014
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Rotated and faced product displays for optimal visual appeal.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Operated cash registers accurately when assisting customers at checkout lanes.
- Organized backroom storage areas in order to maximize space utilization.
Education
High School Diploma -
Bunker Hill High School
Claremont, NC06-2014
Skills
- Customer service
- Conflict resolution
- Team coordination
- Problem solving
- Mentoring and training
- Positive communication skills
- Schedule coordination
- Attention to detail
Certification
- OSHA 10
- Fork-lift certified
Timeline
Dispatch Supervisor
Port City Movers
05.2025 - 05.2025
Production Line Leader
GKN Driveline
04.2018 - 09.2018
Regulator
Snyder Paper
10.2016 - 10.2018
Scaffold Builder
Vesta
09.2016 - 05.2022
Grocery Stocker
Lowes Foods
02.2012 - 10.2014
High School Diploma -
Bunker Hill High School
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