Charles Russell
Stanley
Summary
Highly skilled and experienced HVAC professional, with 28 years in the industry, including 2 years as a business owner. Proven ability to manage all aspects of HVAC services, from installation and maintenance, to customer service and business operations. Expertise in trouble shooting, repairing, and maintaining a wide range of HVAC systems, with strong commitment to quality workmanship and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Technician
Precision Climate
10.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Inspected equipment to diagnose operational issues.
Buisness Owner
Rudy Cools
10.2021 - 10.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Oversaw all installations, maintenance, and repairs of HVAC systems.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Lead Service Technician and Install Supervisor
Rudy Cools
02.2009 - 10.2021
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Increased equipment uptime by performing timely and accurate maintenance on machinery.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
- Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Managed a team of technicians for efficient installations, resulting in increased customer satisfaction.
Service Technician
Morris Mechanical INC
10.2007 - 11.2008
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
East Gaston
Mount Holly, NCSkills
- System setup and troubleshooting
- Strong attention to detail
- Equipment preventive maintenance
- Service excellence
- Versatile in dynamic environments
- Timely and trustworthy
- Proficient in equipment diagnostics
- System installation
Timeline
Service Technician
Precision Climate
10.2023 - Current
Buisness Owner
Rudy Cools
10.2021 - 10.2023
Lead Service Technician and Install Supervisor
Rudy Cools
02.2009 - 10.2021
Service Technician
Morris Mechanical INC
10.2007 - 11.2008
East Gaston
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