Charles Pittman
Fayetteville
Summary
Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new Sales.
Overview
18
18
years of professional experience
Work History
Outside Sales Representative
Fastsigns
06.2024 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Built strong client rapport to establish diversified network of connections.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Accounts Payable Clerk
Unicor Industries
02.2023 - 03.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Evaluated financial records to detect errors and discrepancies.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Enhanced team productivity by training new clerks on accounts payable processes and best practices.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
Retail Sales Specialist
Spectrum
03.2020 - 06.2020
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Issued receipts and processed refunds, credits, or exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
- Identified opportunities for upselling complementary items during interactions with clients.
- Informed customers of current store promotions to encourage additional sales purchases.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Handled in-store purchase payment processing with cash and credit cards.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Spectrum Business Inside Sales Representative
Charter Communications
06.2019 - 06.2020
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller
- Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and upsell
- Contributed long-term sales strategy ideas to team to promote continuing business success
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions
- Developed and managed strong and growing pipelines of prospective small business customers
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Proactively managed client correspondence and recorded all tracking and communications
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Coached customers' staff and demonstrated product use and maintenance
- Performed cold-calling and follow-ups with leads to secure new revenue
- Addressed each customers' needs and wants to recommend suitable product options
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Supported customers continuously from sales process to product set-up and use
Inside Sales Representative
Charter Communications
04.2018 - 06.2019
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Collected information on sales and service issues to provide effective resolutions
- Maintained up-to-date knowledge of all available products
- Developed and deepened customer relationships to drive revenue growth
- Answered customers' questions regarding products, prices and availability
- Set up new accounts, established customer credit, and set up payment methods
- Emphasized product features based on analysis of customers' needs
- Created and updated customer accounts with relevant information
- Maintained friendly and professional customer interactions at all times
- Determined needs, delivered solutions and overcame objections through consultative selling skills
Trainer
Sitel Corporation
10.2017 - 04.2018
- Assumed ownership of all training program initiatives.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
- Addressed all questions from training program participants.
- Used a variety of assessment tools and strategies to improve instruction methods.
- Clearly communicated objectives for all lessons, units and projects to all participants.
- Administered performance reviews to evaluate each participant’s progress.
- Conducted one-on-one tutoring sessions for new employees.
- Monitored participant workflow and behaviors throughout the training process.
- Extensively trained new and existing employees.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Customer Service Agent
Sitel Corporation
02.2017 - 10.2017
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
Call Center Supervisor
Sitel Corporation
01.2018 - 03.2018
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Initiated operations improvements to improve overall call center productivity.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Defused volatile customer situations calmly and courteously.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Accurately documented, researched and resolved customer service issues.
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
Photo Tech
Walgreens
02.2015 - 08.2015
- Communicated all store initiatives and promotions to customers to generate return business.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Dedicated to continuously improving sales abilities and product knowledge.
- Routinely answered customer questions regarding merchandise and pricing.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Directed calls to appropriate individuals and departments.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
Automotive Technician
Walmart Supercenter
03.2014 - 09.2014
- Maintained vehicle records by recording and filing all service and repairs.
- Managed and maintained the necessary level of supplies in the shop.
- Inflated tires on a test machine and adjusted controls to simulate road conditions.
- Completed routine maintenance to prevent future breakdowns.
- Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.
- Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
Warehouse Associate
Express Employment Professionals
03.2010 - 07.2011
- Loaded products weighing up to 50 pounds onto trailers for delivery.
- Loaded and unloaded pieces into boxes for shipment.
- Tagged all inbound merchandise with receiving date.
- Unloaded cargo from truck with hand trucks and pallet jacks.
Unit Supply Specialist
US Army Recruiting Office Fayetteville
01.2007 - 08.2008
- Tracked and filed administrative paperwork and personnel folders.
- Tracked personnel and supplies within the company.
Education
Automotive Technician - Automotive Technology
Tidewater Tech
Norfolk, VA2012
Skills
- Creative learning strategies
- Outstanding social skills
- Managing classroom for diverse populations
- Basic clerical knowledge
- Creative instruction styles and techniques
- Charismatic public speaker
- Intuitive people management skills
- Instructional technologies knowledge
- Diverse groups presentations
- Diverse classroom settings
- Teaching/tutoring
- Positive learning environment
- Test proctoring
- Creative questioning
- Computer proficient
- Sale expertise
- Customer service
- Goals and performance
- Account acquisition
- Dedicated team player
Timeline
Outside Sales Representative
Fastsigns
06.2024 - Current
Accounts Payable Clerk
Unicor Industries
02.2023 - 03.2024
Retail Sales Specialist
Spectrum
03.2020 - 06.2020
Spectrum Business Inside Sales Representative
Charter Communications
06.2019 - 06.2020
Inside Sales Representative
Charter Communications
04.2018 - 06.2019
Call Center Supervisor
Sitel Corporation
01.2018 - 03.2018
Trainer
Sitel Corporation
10.2017 - 04.2018
Customer Service Agent
Sitel Corporation
02.2017 - 10.2017
Photo Tech
Walgreens
02.2015 - 08.2015
Automotive Technician
Walmart Supercenter
03.2014 - 09.2014
Warehouse Associate
Express Employment Professionals
03.2010 - 07.2011
Unit Supply Specialist
US Army Recruiting Office Fayetteville
01.2007 - 08.2008
Automotive Technician - Automotive Technology
Tidewater Tech
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