Charles Matthews

Assisted customers with setup and usage of new vehicles and technology associated with electronic functions of each.

• Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
• Improved customer satisfaction by providing timely and effective technology support.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Supported the development team in refining application requirements based on customer feedback collected through ongoing support interactions.
• Facilitated cross-functional teams in addressing and resolving high-priority software issues i\mpacting business operations.
• Implemented software updates, ensuring smooth transitions with minimal downtime.
• Working to setup Lan/wan technologies, switches and MS environments.
• A+ and Network+ certified
• Citrix ICA and RDP client applications