CHARLES MARTIN
Trinity,NC
Summary
Accomplished food safety professional with over two decades of experience in the retail food industry. Known for leading transformational initiatives in food safety and quality assurance, driving continuous improvement. Skilled strategic leader adept at building and managing teams for large multi-unit retail food brands, overseeing a self-managed supply chain. Specializing in retail and supply chain operations, regulatory compliance, pest prevention, product recall systems, training, emergency response, and data analytics. Proficient in leveraging data and storytelling to influence stakeholders at all levels, spearheading initiatives to enhance effectiveness, efficiency, and customer satisfaction. Committed to upholding the highest standards of food safety and quality, prioritizing customer experience and public health.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Safety & Quality Assurance Director
Ahold Delhaize USA
01.2018 - Current
- Led the digital transformation of paper HACCP and frying oil quality monitoring from ideation to industrialization for the Food Lion brand across 1,108 store locations resulting in enhanced data insights for monitoring food safety and strengthening execution of critical food temperature monitoring systems. Implemented a frying oil quality monitoring system using technology to ensure maximum quality and cost-effectiveness resulting in a $1.5 million annual cost savings for the brand.
- Led a project team and worked cross-functionally to develop and implement a digital food safety dashboard across five brands boosting executive visibility to critical food safety and quality assurance KPIs to support continuous improvement initiatives.
- FSQA professional experienced in developing, implementing, and managing comprehensive food safety and quality assurance programs including delivery of services to meet brand expectations and contractual requirements for sanitation chemicals, cleaning & disinfection services, food safety audits, pest prevention services and digital technology.
- Primary food safety SME supporting the Food Lion brand for crisis management including the COVID-19 pandemic and worked cross-functionally to develop procedures and processes for supporting business continuity, associate health, regulatory compliance, and customer confidence.
- Developed a hybrid remote food safety manager certification training program to support associate success including the use of gamified study exercises and practice exams with immediate performance feedback. Leveraged O365 applications to create a sustainable administration process for the program which boosted pass rates from 70% to 90% across the brand and resulted in a 50% reduction of administrative resources required to support the program.
Education
Master of Science - Environmental Management
University of Maryland, GC
MarylandSkills
- Team Building and Motivation
- Strategic Orientation
- Critical Thinking
- Project Management
- Continuous Improvement
- Storytelling
- Creative & Adaptive
- Advanced O365 Skills
- Data Analytics
- Data Visualization
- Vendor Management
Certification
- EXECUTIVE LEADERSHIP PROGRAM, Cornell University
- LEADING WITH PURPOSE, Harvard Business School Corporate Learning
- REGISTERED SANITARIAN, RS, National Environmental Health Association
- PREVENTATIVE CONTROLS QUALIFIED INDIVIDUAL, PCQI, National Sanitation Foundation
- HACCP CERTIFICATION, Cornell University
Timeline
Food Safety & Quality Assurance Director
Ahold Delhaize USA
01.2018 - Current
Master of Science - Environmental Management
University of Maryland, GC
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