Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Lockett Jr.

Charlotte

Summary

Dedicated supply chain Supervisor known for strong leadership and training abilities. Experienced in managing large teams and improving operational standards while ensuring compliance and safety protocols. Ready to leverage expertise to foster a high-performing work environment.

Overview

11
11
years of professional experience

Work History

Supervisor - Supply Chain

Duke Energy
Charlotte
07.2025 - Current

Supervised and led a team of 21 employees, ensuring productivity and adherence to operational standards.

  • Managed inventory valued at over $160 million, maintaining accuracy and proper material handling procedures.
  • Oversaw daily operations of receiving and order picking teams, optimizing workflow efficiency to meet metrics.
  • Collaborated cross-functionally with logistics and planning teams to align inventory flow and delivery schedules.
  • Drove continuous improvement initiatives to enhance warehouse performance and reduce errors.
  • Ensured compliance with safety protocols and company policies across all warehouse activities.
  • Monitored key performance indicators and implemented corrective actions to achieve operational objectives.

Supervisor

Duke Energy
Charlotte
11.2017 - 07.2025
  • Led specialists in new construction, delivering phone and digital support to Tier II builders, enhancing service accessibility.
  • Oversaw specialty team for large multi-family builders from application through service installation.
  • Conducted monthly coaching sessions to promote individual development by identifying strengths and growth areas.
  • Facilitated quarterly meetings with apartment associations across Carolinas, addressing concerns to improve customer experience.
  • Functioned as liaison for Tier II builders, coordinating inspections and addressing feedback with power grid operations.
  • Participated in pre-construction meetings, equipping customers with necessary tools and promoting self-service options.
  • Coordinated customer appreciation events with power grid and contact operations to foster stronger relationships.

Team Lead

Duke Energy
Charlotte
03.2015 - 11.2017
  • Led team in managing escalated calls, reviewing training materials, and providing ongoing floor support to enhance service quality.
  • Conducted one-on-one coaching and side-by-side call monitoring sessions with customer care specialists to improve individual performance.
  • Facilitated monthly team meetings to communicate new and updated processes, ensuring alignment and clarity among team members.

Education

MBA - Organizational Management

Ashford University
San Diego, CA
06-2016

Skills

  • Supply chain optimization
  • Inventory management and logistics coordination
  • Operational efficiency and cost reduction
  • Risk management
  • Performance management
  • Team leadership and customer satisfaction
  • Training and mentoring

Timeline

Supervisor - Supply Chain

Duke Energy
07.2025 - Current

Supervisor

Duke Energy
11.2017 - 07.2025

Team Lead

Duke Energy
03.2015 - 11.2017

MBA - Organizational Management

Ashford University

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Charles Lockett Jr.