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Experienced Manager at KPMG Global Services Private Limited in Bangalore, over all experience of 14 years in Service and Experience" industry since January 2012, with a proven track record in leading and guiding service desk teams to enhance operational efficiency. Expert in incident management, service desk operations, and customer service excellence. Adept at strategic planning, process improvement, and data analysis to drive performance metrics and customer satisfaction. Strong technical expertise in ITSM tools, MS Excel, and CRM software proficiency. Demonstrates exceptional leadership, communication, and problem-solving skills while managing multiple priorities and projects simultaneously. Committed to continuous learning and development with a focus on innovation management and organisational change. Confident leader with strong interpersonal and communication skills, proficient in fostering teamwork and collaboration. Highly adaptable with knack for problem-solving and decision-making. Proven track record in driving projects to successful completion through strategic planning and resource management. Innovative Manager with strong track record in driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organisational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster collaborative work environment. Delivers transformative results through commitment to continuous improvement and proactive approach.

Dynamic professional with extensive experience leading global underwriting support teams across Aviation, Marine, Property, and Casualty lines of business. Demonstrated expertise in Treaty and Facultative reinsurance for both assumed and ceded portfolios, with a strong track record of managing complex, high-volume submissions across North America, Bermuda, APAC, EMEA, and the UK.
Proven capability in end-to-end underwriting operations, including submission analysis, contract wording review, regulatory advisory support, financial strength and credit risk assessment using AM Best and S&P, and accurate execution of contract binding and post-bind activities. Recognized for leading process transformation initiatives, strengthening governance and controls, and driving operational excellence through automation, continuous improvement, and effective people leadership to deliver measurable improvements in accuracy, compliance, and operational visibility.

Detail-oriented Manufacturing Manager with many years of supervisory experience. Dedicated to leading by example and providing comprehensive team leadership. Well-versed in streamlining processes and cutting costs without sacrificing quality.

Accomplished leader with a proven track record at Dell, adept in strategic thinking and process improvement. Spearheaded initiatives that enhanced service delivery and client relationships, leveraging skills in data analysis and team leadership. Demonstrated excellence in driving revenue growth and operational efficiency, ensuring stakeholder engagement and customer success.

Dynamic leader with a proven track record at Crozer Chester Medical Center, adept in operations management and staff development. Excelled in enhancing customer satisfaction and team productivity, achieving a significant increase in customer satisfaction scores. Skilled in strategic planning and conflict resolution, demonstrating exceptional decision-making and interpersonal communication abilities.

Charles Jackson Jr

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Home Health Aide

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