Charles Hamer
1300 LongPaw Ln
Summary
With a proven track record at Carolina Structure Cabling, I excel in enhancing customer satisfaction and streamlining operations. My expertise in project management and customer relations, coupled with a knack for strategic planning and technical troubleshooting, has significantly contributed to business growth and client loyalty.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Owner / Technician Sub Contractor
Carolina Structure Cabling
02.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Access Control & CCTV Installer
Sonitrol Security
01.2012 - 01.2014
- Increased client satisfaction with timely and efficient installations, adhering to project timelines and budgets.
- Educated clients on best practices for utilizing their newly installed CCTV and access control systems effectively.
- Minimized system downtime through regular maintenance checks and prompt resolution of issues.
- Improved surveillance capabilities by integrating advanced CCTV cameras into existing security infrastructure.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business planning
- Strategic planning
- Project estimating
- Team oversight
- Consulting
- Negotiation
- Bidding processes
- Labor relations
- Hiring and staffing
Timeline
Owner / Technician Sub Contractor
Carolina Structure Cabling
02.2014 - Current
Access Control & CCTV Installer
Sonitrol Security
01.2012 - 01.2014
High School Diploma -
Olympic High School
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