Charles Green
Raleigh
Summary
Dynamic professional with extensive experience in customer relationship management and effective communication, honed at Thermo Fisher Scientific Inc. Proven ability to resolve complex issues and enhance customer satisfaction. Skilled in problem solving and time management, consistently delivering results while maintaining a professional demeanor in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Route Driver
Krispy Kreme
Raleigh
05.2025 - Current
- Delivered goods to customers in a timely and accurate manner.
- Maintained professional appearance and attitude at all times while representing the company.
- Managed customer interactions with professionalism and courtesy.
Dispatcher/Lead Delivery Driver
Lightfoot Logistics
Morrisville
03.2023 - 05.2025
- Coordinated daily dispatch operations for efficient delivery scheduling.
- Communicated with drivers to ensure timely pick-ups and drop-offs.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Assessed new employee's driving skills and provided feedback to improve their performance.
Senior Account Service Coordinator
Thermo Fisher Scientific Inc.
Durham
06.2022 - 01.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted customer service and account management activities, including responding to inquiries and resolving customer issues.
- Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
- Resolved customer complaints or answered customers' questions.
Customer Service Representative
Southeastern Freight Lines
Durham
09.2019 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
Yard Jockey
Southeastern Freight Lines
Durham
02.2010 - 09.2019
- Operated yard trucks to efficiently move trailers within the terminal.
- Monitored yard traffic to prevent congestion and ensure smooth operations.
- Operated forklifts to transport materials across warehouse efficiently.
Education
Bachelor of Arts - Political Science
Winston-Salem State University
Winston-Salem, NCSkills
- Customer interaction
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
Timeline
Route Driver
Krispy Kreme
05.2025 - Current
Dispatcher/Lead Delivery Driver
Lightfoot Logistics
03.2023 - 05.2025
Senior Account Service Coordinator
Thermo Fisher Scientific Inc.
06.2022 - 01.2023
Customer Service Representative
Southeastern Freight Lines
09.2019 - 06.2022
Yard Jockey
Southeastern Freight Lines
02.2010 - 09.2019
Bachelor of Arts - Political Science
Winston-Salem State University
Similar Profiles
JASMINE MARQUEZJASMINE MARQUEZ
Retail-cashier at Krispy Kreme DoughnutsRetail-cashier at Krispy Kreme Doughnuts
Chiyamiko SakalaChiyamiko Sakala
Retail Worker at Krispy KremeRetail Worker at Krispy Kreme
Keiwan FranklinKeiwan Franklin
Baker at Krispy KremeBaker at Krispy Kreme
Davis McCannDavis McCann
Cashier at Krispy KremeCashier at Krispy Kreme
Lauren KenaleyLauren Kenaley
Registered Nurse at WakeMed Raleigh CampusRegistered Nurse at WakeMed Raleigh Campus