Charles Cook

Medicus IT

11.2015 - Current

Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
Ensured data security through implementation of robust access controls and regular vulnerability assessments.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
Maintained records for each project and engineering discipline.
Developed innovative solutions by analyzing client requirements and utilizing cutting-edge technologies.
Delivered robust solutions by leveraging expertise in programming languages, tools, and frameworks.