Charlene L. Banks
Kings Mountain
Summary
Self-motivated and dynamic professional with solid leadership, coaching, and communications expertise. Result oriented person with the ability to reach desired goals and objectives. Leader with excellent communication and presentation skills that is highly creative and detail oriented, and computer savvy
Overview
2026
2026
years of professional experience
Work History
Employment Specialist Professional
Monarch
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Maintained records of consumer employment activity such as potential and current employers.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Conducted employer and community organization outreach to promote employment services.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Devised and implemented individualized employment plans to support client goals.
- Engaged in continuous professional development, staying current on best practices in employment services and workforce development.
- Conducted regular follow-ups with placed clients to ensure job satisfaction and retention, identifying and addressing potential issues early.
- Improved client job readiness with comprehensive resume writing and interview preparation workshops.
- Enhanced job placement rates by developing strong relationships with local businesses and understanding their workforce needs.
- Tailored employment plans to individual client needs, ensuring personalized approach to job search and placement.
Life Coach
Banks Consulting & Coaching
09.2015 - Current
- Assist clients with developing and implementing life plans,
- Motivate individuals to make positive life altering changes,
- Track clients progress
- Maintain case files for reporting purposes
- Conducting group-coaching
- Conducting individual coaching
- Business Coach:
- Helps businesses through the transitional period in starting and growing a business
- Guides businesses in enhancing their business skills and intellectual development
- Assist business with marketing plans especially SWOT Analysis
- Links businesses with other resources and organizations that can assist in solving problems
- Create needed business forms
- Work with employees on time management and productivity through challenges, requests, and homework
- Evaluates the overall business performance and provide constructive feedback.
Office Manager
M&T Trucking Company of Carolina, LLC
04.2014 - 01.2015
- Answered multiple phone lines
- Maintained filing system, managed company/management calendars
- Created HR forms and personnel handbook
- Run company errands
- Conducted hiring interviews, and accounting and prepare budget and oversee it, social media manager, ordered supplies
All My Children
03.2009 - 02.2010
- Managed caseload of adults and children
- Completed mental health intake process of new clients
- Collaborated with client, family, and other member of the treatment team to assess, plan, implement and evaluate to identify their emotional, behavioral, and social needs
- Developed person-centered plans
- Conducted home visits
- Liaison to locate health professionals and community service agencies social/emotional, and behavioral health education, community information, and referral resources to facilities and families
- Assisted clients with transportation
- Participated in on-going professional required by the State of North Carolina and local LME
- Exceeded performance goals and benchmarks
Hope Homes, Inc
10.2008 - 02.2009
- Mental Health Professional:
- Managed group home for boys
- Conducted home visits
- Completed mental health intake process linked clients with community and government resources
- Assisted clients with transportation, conducted and attended family treatment team meetings, and Medicaid billing
Greater Metrolina Mental Health
08.2001 - 09.2008
- Managed a caseload of adults and children
- Supervised three or more associated professional
- Completed mental health intake of new clients
- Collaborated with client, family, and other member of the treatment team to assess, plan, implement and evaluate to identify their emotional, behavioral, and social needs
- Developed person-centered plan
- Conducted home visits
Education
Bachelor of Science - Psychology
Gardner-Webb University
MBA - Business Administration Specializing Public Administration
The University of Arizona Global Campus
San Diego, CA04-2015
Skills
- Microsoft Word, Excel, and PowerPoint
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Workforce development
- Employment barriers identification
- Program goals
- Job retention support
- Career assessment
- Case management
- Resume writing
Accomplishments
2025 IPS Employment Support Professional of the Year
Timeline
Life Coach
Banks Consulting & Coaching
09.2015 - Current
Office Manager
M&T Trucking Company of Carolina, LLC
04.2014 - 01.2015
All My Children
03.2009 - 02.2010
Hope Homes, Inc
10.2008 - 02.2009
Greater Metrolina Mental Health
08.2001 - 09.2008
Employment Specialist Professional
Monarch
Bachelor of Science - Psychology
Gardner-Webb University
MBA - Business Administration Specializing Public Administration
The University of Arizona Global Campus
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