Charlene Meadows
Stella,NC
Summary
Dynamic Medical Billing Specialist with extensive experience at Jacksonville Children's & Multi-specialty Clinic. Expert in claim submission and insurance verification, ensuring compliance with HIPAA regulations. Proven track record of resolving discrepancies and enhancing patient satisfaction through effective communication and problem-solving skills. Committed to optimizing billing processes for improved efficiency.
Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.
Overview
39
39
years of professional experience
Work History
Medical Billing Specialist
Jacksonville Children's & Multispecialty Clinic
Jacksonville, NC
06.2020 - Current
- Processed medical claims efficiently, ensuring accuracy in billing and coding practices.
- Resolved discrepancies between patient accounts and insurance payments promptly.
- Utilized electronic health record systems to track billing information and patient data securely.
- Collaborated with healthcare providers to clarify services rendered for accurate charge submissions.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Medical Billing Specialist
Sea Breeze Family Practice
Morehead City, NC
11.1999 - 06.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Trained new staff on billing procedures and compliance regulations to enhance team performance.
- Monitored accounts receivable reports, identifying trends to improve collection efforts and reduce denials.
- Filed and updated patient information and medical records.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with healthcare providers to clarify services rendered for accurate charge submissions.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Medical Billing Specialist
Crystal Coast Family Practice
Morehead City, NC
04.1992 - 06.1999
- Implemented process improvements that streamlined billing operations, enhancing workflow efficiency.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Responded to customer concerns and questions on daily basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
Medical Billing Specialist
Dr. Walter Brady
Morehead City, NC
05.1987 - 04.1992
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Maintained accurate records of customer payments.
- Collected payments and applied to patient accounts.
Education
Associate - Medical Secretary And Billing
Coastal Carolina Community College
Jacksonville, NC05-1984
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient focused
- Resolving claims issues
Timeline
Medical Billing Specialist
Jacksonville Children's & Multispecialty Clinic
06.2020 - Current
Medical Billing Specialist
Sea Breeze Family Practice
11.1999 - 06.2020
Medical Billing Specialist
Crystal Coast Family Practice
04.1992 - 06.1999
Medical Billing Specialist
Dr. Walter Brady
05.1987 - 04.1992
Associate - Medical Secretary And Billing
Coastal Carolina Community College