Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
Work History
Manager
Bohemia Coffee and Gallery
07.2021 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers.
Built high-performing teams through
Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
Barks N Co
05.2024 - 09.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Loader and Unloader
Dusty Trails Outfitters
05.2021 - 09.2021
Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
Helped customers of all ages and cultures guiding them in and of the river showing them the safest way to proceed to the river bank.