Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Charity White

Mooresboro

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Fusion BPO
11.2024 - 05.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Cashier

Deb's Mini Mart
08.2024 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Certified Nursing Assistant

Atrium Health Cleveland
04.2023 - 08.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Education

High School Diploma -

RS Central
Rutherfordton, NC
05-2011

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Resolving issues
  • Communicating with clients
  • Payment processing
  • Calm disposition
  • Inbound phone call management
  • Customer relationship management
  • Database research
  • Cash handling
  • Quality assurance controls

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Reading

Timeline

Call Center Representative

Fusion BPO
11.2024 - 05.2025

Cashier

Deb's Mini Mart
08.2024 - 11.2024

Certified Nursing Assistant

Atrium Health Cleveland
04.2023 - 08.2024

High School Diploma -

RS Central

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Charity White