Charity Vang
Charlotte
Summary
Dynamic professional with experience at Metrolina Greenhouses Inc., skilled in HRIS and onboarding. Proven ability to enhance employee relations and streamline administrative processes, contributing to efficient hiring and onboarding. Recognized for exceptional customer service and adept at managing sensitive information, ensuring a collaborative and productive work environment.
Overview
2
2
years of professional experience
Work History
Hostess
Magic Sushi Restaurant
Charlotte
06.2023 - 09.2024
- Delivered high-volume front-of-house support, greeting and seating an average of 150+ guests per shift, boosting overall customer satisfaction scores.
- Managed daily cash handling, POS transactions, and order coordination with 100% accuracy, supporting efficient service flow during peak hours.
- Resolved guest issues using strong communication and conflict-resolution skills, contributing to a 15% decrease in service-related complaints.
Human Resources Intern
Metrolina Greenhouses Inc.
Huntersville
01.2024 - 06.2024
- Streamlined HR administrative workflows by coordinating interview scheduling, background checks, and 100+ E-Verify submissions, improving hiring turnaround time by 30%.
- Enhanced employee experience by supporting new-hire orientation, onboarding documentation, and HRIS data entry, maintaining 99% accuracy across personnel files.
- Partnered with HR leadership on employee-relations initiatives, contributing to a more engaged workplace through teambuilding activities and culture-support projects.
- Assisted with talent acquisition efforts by screening applicants, organizing candidate communications, and preparing onboarding packets, helping fill roles 10% faster.
- Maintained confidential HR and talent data in multiple systems, ensuring compliance with EEO, I-9, and internal audit standards.
Receptionist
Modish Nail Salon
Charlotte
10.2022 - 12.2022
- Coordinated front-desk operations, managing 20–30 customer calls daily, scheduling appointments, and optimizing technician availability to reduce wait times by 25%.
- Improved workflow efficiency by creating and maintaining Excel-based tracking sheets, enabling clearer visibility into daily service metrics.
- Delivered exceptional customer service by greeting clients, handling payments, and resolving issues quickly, contributing to a 10% increase in repeat visits.
- Collaborated closely with management to enhance day-to-day operations, supporting improved service flow during peak periods.
Education
Bachelor of Science - Management, Concentration in Human Resources
University of North Carolina At Charlotte
Charlotte, NC12.2024
Associate of Arts - Business Administration
Central Piedmont Community College
Huntersville, NC08.2022
Skills
- HRIS knowledge
- Microsoft Office
- Onboarding
- E-verification
- Employee relations
- ADP E-Verify certified
- Administration support
- File management
Timeline
Human Resources Intern
Metrolina Greenhouses Inc.
01.2024 - 06.2024
Hostess
Magic Sushi Restaurant
06.2023 - 09.2024
Receptionist
Modish Nail Salon
10.2022 - 12.2022
Bachelor of Science - Management, Concentration in Human Resources
University of North Carolina At Charlotte
Associate of Arts - Business Administration
Central Piedmont Community College