Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARITY SMITH

Greenville

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, sales, and technical support roles. Seeking to leverage my proven ability to enhance user experiences, resolve complex issues, and exceed performance targets in a position that allows for growth and aligns with my career aspirations in healthcare and technology. Adept at building positive relationships, leading teams effectively, and ensuring quality results in dynamic environments. Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

4
4
years of professional experience

Work History

Mobile App Specialist

Access2care
10.2023 - Current
  • Managed customer service inquiries and resolved issues promptly, enhancing the user experience for a mobile app
  • Developed and implemented customer engagement strategies, resulting in improved user satisfaction
  • Handled customer complaints and feedback effectively to maintain a positive brand reputation
  • Created user guides and tutorials, increasing user efficiency and engagement with app features

COVID Tester

Mako Medical Laboratories
08.2021 - 06.2023
  • Company Overview: Business Travel
  • Enhanced patient care through compassionate interaction, ensuring a safe and trusted environment
  • Inspected materials and compared samples against specifications, maintaining quality control
  • Improved test coverage and efficiency through proactive and methodical approaches
  • Demonstrated attention to detail while adhering to compressed timelines and safety protocols
  • Business Travel

Telesales Representative

Victra - Verizon Wireless Premium Retailer
Winterville
05.2022 - 04.2023
  • Collected and documented customer information, payment methods, and product preferences accurately
  • Maintained strong call control, exceeding performance targets by optimizing customer interactions
  • Informed customers about new products, addressing their questions to enhance customer satisfaction
  • Achieved daily quotas, completing up to 100 new sales per day through effective cross-selling strategies
  • Leveraged persuasion techniques, product knowledge, and scripts to overcome objections and close sales

Education

Associate's -

Pitt Community College
Winterville, NC
12-2025

High School Diploma -

Junius H. Rose High School
Greenville, NC
06.2020

Skills

  • Strong Verbal and Written Communication
  • Customer Service Excellence
  • Conflict Resolution and Negotiation
  • Critical Thinking and Problem Solving
  • Quality Assurance and Accuracy
  • Proficiency with Software
  • Time management and prioritization
  • Sales Strategies
  • Persuasion Techniques

References

References available upon request.

Timeline

Mobile App Specialist

Access2care
10.2023 - Current

Telesales Representative

Victra - Verizon Wireless Premium Retailer
05.2022 - 04.2023

COVID Tester

Mako Medical Laboratories
08.2021 - 06.2023

Associate's -

Pitt Community College

High School Diploma -

Junius H. Rose High School
CHARITY SMITH