Summary
Overview
Work History
Education
Skills
Certification
COMMUNICATION
LEADERSHIP
Timeline
Generic

CHARITY DAVIS

Shelby,NC

Summary

Energetic self-starter with a creative mindset, skilled at working independently and collaboratively in teams. Thrives on enthusiasm and maintains a positive attitude, even in the face of changing work circumstances. Recognized for strong work ethics that cultivate lasting relationships with others.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Tailored Plan Care Manager

Partners Health Management
06.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Arranged transportation and documented details of discharge transition plans.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.

INDEPENDENT LIVING SPECIALIST/Social Worker

CHCC
08.2018 - 06.2023
  • Coordination of group learning experiences for teens as they begin to learn Independent Living Skills and assist 18-21 year olds in transitional housing as they prepare to live on their own
  • Provide coordination, case management and services needed
  • Develop growth plans per resident
  • Ensure all DHHS licensing and accreditation standards, guidelines and regulations are being withheld
  • Provide Crisis Assistance to individuals as needed
  • Coordinate planning for youth intake, admission, staffing and case plans
  • Coordinate, arrange, conduct experiential learning opportunities and classes for DSS youth ages14-21
  • Positive working relationships with local and state wide agencies
  • Coordinate, promote and plan staff awareness, team building and events within the agency
  • Community Outreach for donors and volunteers, along with promoting knowledge of agency history and purpose
  • Networking, coordinating and maintaining relationships with Donors and Volunteers
  • Fundraising
  • Presentations for United Way, schools, businesses and corporations
  • CPR/FA instructor
  • Oversee and coordinate all ground and maintenance needs
  • Enhanced client independence by developing personalized plans and setting achievable goals.
  • Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
  • Developed strong relationships with local organizations to create a robust network of support for clients.
  • Implemented life skills training programs that prepared individuals for successful independent living transitions.
  • Improved community integration for clients through facilitating appropriate social activities and events.
  • Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
  • Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
  • Contributed to the development of program policies and procedures ensuring adherence to best practices within the field of independent living services.
  • Conducted assessments for determining individual needs and creating tailored support strategies.
  • Secured funding opportunities from local agencies or private donors which allowed for expanded program offerings or additional resources.
  • Coordinated transportation arrangements for clients to ensure accessibility to appointments, meetings, and events.
  • Educated clients on available resources, benefits, and services within their communities.
  • Assisted clients in budgeting and financial planning to promote long-term stability and success.
  • Empowered clients in decision-making processes, promoting autonomy and selfdetermination.
  • Provided ongoing case management services, monitoring progress and adjusting plans as needed.
  • Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
  • Facilitated group sessions on various topics related to independent living skills development.
  • Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and support of clients.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

IDD/QP, SUPERVISOR

COMMUNITY ALTERNATIVES OF NC
02.2018 - 01.2020
  • Analyzed and compared quarterly reports with recovery as the objective
  • Applied evidence-based criteria and objective clinical judgment in assessing planning, implementing, and evaluating care
  • Recruitment and completing the interview/hiring process
  • Documented all contacts or interactions of patients with family members
  • Forecast requirements for long-term program planning and model development
  • Development of individualized treatment plans for clients, based on psychological, medical and psychiatric background
  • Presented clinical cases for review with clinical team to ensure all avenues are being utilized
  • Provided on-call duties as needed

CONTRACT MASTER LEVEL CASE MANAGER

FAMILIES FIRST
09.2017 - 01.2018
  • Provide coordination and monitoring of Therapeutic Foster Children and the Homes in which they reside
  • Develop monthly behavioral goals and contracts per client
  • Ensure all state guidelines and regulations are being met
  • Provide Crisis Assistance to Clients and Family
  • Coordinate all services within State involved agencies

CONTRACT QUALIFIED PROFESSIONAL CASE MANAGER

Quest Provider Services (Provider for Adults/Children with Developmental Disabilities)
11.2016 - 04.2017
  • Analyzed and compared quarterly reports with recovery as the objective
  • Applied evidence-based criteria and objective clinical judgment in assessing planning, implementing, and evaluating care
  • Documented all contacts or interactions of patients with family members
  • Forecast requirements for long-term program planning and model development
  • Development of individualized treatment plans for clients, based on psychological, medical and psychiatric background
  • Presented clinical cases for review with clinical team to ensure all avenues are being utilized
  • Provided on-call duties as needed
  • Coordinate all services within State involved agencies

REGIONAL COORDINATOR/MASTER LEVEL QUALIFIED PROFESSIONAL

HUGHES BMHS (PROVIDER FOR ADULTS/CHILDREN WITH DISABILITIES)
11.2010 - 08.2016
  • Analyzed and compared quarterly reports with recovery as the objective
  • Applied evidence-based criteria and objective clinical judgment in assessing planning, implementing, and evaluating care
  • Recruitment and completing the interview/hiring process
  • Documented all contacts or interactions of patients with family members
  • Forecast requirements for long-term program planning and model development
  • Development of individualized treatment plans for clients, based on psychological, medical and psychiatric background
  • Presented clinical cases for review with clinical team to ensure all avenues are being utilized
  • Provided on-call duties as needed
  • Monitored and reviewed all medication administered
  • Vital Team member of the Executive Management Team decisions and policy making
  • Ensured all parties received proper knowledge and education of individualized needs
  • Collaborated with interdisciplinary professionals to give the best possible patient care

EI/CAP COORDINATOR, LEAD MASTER LEVEL CASE MANAGER AND RESIDENTIAL DIRECTOR, INTAKE SPECIALIST

CHILDREN’S ADVOCACY NETWORK
10.2008 - 02.2011
  • Recruited, interviewed and hiring of select individuals for consumers
  • Interviewed individuals and families upon entering the agency
  • Developed initial and on-going monthly behavioral goals and contracts per client
  • Ensure all state guidelines and regulations are being met
  • Monthly supervisions and individual staff goals for growth
  • Provide Crisis Assistance to Clients and Family
  • Coordinate all services within State involved agencies

RESIDENTIAL DIRECTOR

KingsPointe (Adolescent Mental Health Group Homes)
04.2007 - 06.2008
  • Analyzed and compared quarterly reports with recovery as the objective
  • Prepared progress reports with recovery as the objective
  • Applied evidence-based criteria and objective clinical judgment in assessing, planning, implementing, and evaluating care
  • Coordinated care leading toward transition
  • Provided direct supervision for45 staff throughout the4 homes
  • Lead staff trainings and motivational needs
  • Policy making
  • Monitored patient safety and identified risk management issues
  • Collaborated with interdisciplinary professionals to give the best possible patient care
  • Provided on-call duties
  • Counseled adolescents ages with life events and interpersonal problems
  • Development of individualized treatment plans for clients, based on psychological, medical and psychiatric background
  • Provided all interviews for new staff, new hire paperwork and terminations

CASE MANAGER AND GROUP SITE COORDINATOR

SUCCESS/FOOTPRINTS (MENTAL HEATLH)
08.2002 - 04.2007
  • Analyzed and compared quarterly reports with recovery as the objective
  • Applied evidence-based criteria and objective clinical judgment in assessing planning, implementing, and evaluating care
  • Documented all contacts or interactions of patients with family members
  • Forecast requirements for long-term program planning and model development
  • Development of individualized treatment plans for clients, based on psychological, medical and psychiatric background
  • Presented clinical cases for review with clinical team to ensure all avenues are being utilized
  • Provided on-call duties as needed
  • Ensured all parties received proper knowledge and education of individualized needs
  • Collaborated with interdisciplinary professionals to give the best possible patient care

PARENTING CLASS COORDINATOR

YOUTH ASSISTANCE PROGRAM (NON-PROFIT)
10.2000
  • Coordinated Parenting classes with DJJDP and DSS
  • Lead Classes for both parents and at-risk youth
  • Developed curriculum
  • Grant Writing
  • Public Presentations for funding
  • Provided annual feedback and budget needs

Education

MPA - PUBLIC AFFAIR/ADMINISTRATION

WESTERN CAROLINA UNIVERSITY
CULLOWHEE, NC

BACHLORS - CRIMINAL JUSTICE

WESTERN CAROLINA UNIVERSITY
CULLOWHEE, NC

Skills

  • Effective Written Communication
  • Analytical Problem-Solving Ability
  • Resilient in High-Stress Situations
  • Strategic Decision-Making
  • Strong Public Speaking Ability
  • Creative Team Collaboration
  • Effective Time Management
  • Grant Application Preparation
  • Donation Campaign Management
  • Community Engagement
  • Training and Performance Management
  • CPR/FA Instructor
  • Quality improvement
  • Policy adherence
  • Medication reviews
  • Clinical documentation
  • Case assessment and planning
  • Resource utilization
  • Referral management
  • Discharge planning
  • HIPAA guidelines

Certification

  • CPR/FA January2022
  • CPR/FA INSTRUCTOR (recertification) March2022
  • COACHING – TRAINING LEVEL I AUGUST2018
  • TRAUMA101 SEPTEMBER11- OCTOBER2,2018
  • MOTIVATIONAL INTERVIEWING OCTOBER18-19,2018
  • CARE (CHILD AND RESIDENTIAL EXPERIENCES) SEPTEMBER2019- ON GOING
  • CHILD SEXUAL EXPLOITATION10/28/2019
  • Human Trafficking2022
  • Cyber Fraud2022

COMMUNICATION

I excel in both verbal and written communication. I thrive with personal interactions and assisting others reach their goals

LEADERSHIP

  • Member of the Junior Charity League of Cleveland County
  • Member of Parent/Teacher Advisory Committee – Shelby High School
  • Fitness Instructor – Dover YMCA
  • Former Board Member for Girls on The Run
  • Former Member of the hiring committee at the Dover YMCA
  • Former Girl Scout Leader
  • Volunteer - Homeless Shelters, Feeding Kids Cleveland County, YMCA Coach and Soup Kitchens
  • Former Volunteer at Graham, James Love and Jefferson Elementary Schools
  • Former Sunday School Teacher

Timeline

Tailored Plan Care Manager

Partners Health Management
06.2023 - Current

INDEPENDENT LIVING SPECIALIST/Social Worker

CHCC
08.2018 - 06.2023

IDD/QP, SUPERVISOR

COMMUNITY ALTERNATIVES OF NC
02.2018 - 01.2020

CONTRACT MASTER LEVEL CASE MANAGER

FAMILIES FIRST
09.2017 - 01.2018

CONTRACT QUALIFIED PROFESSIONAL CASE MANAGER

Quest Provider Services (Provider for Adults/Children with Developmental Disabilities)
11.2016 - 04.2017

REGIONAL COORDINATOR/MASTER LEVEL QUALIFIED PROFESSIONAL

HUGHES BMHS (PROVIDER FOR ADULTS/CHILDREN WITH DISABILITIES)
11.2010 - 08.2016

EI/CAP COORDINATOR, LEAD MASTER LEVEL CASE MANAGER AND RESIDENTIAL DIRECTOR, INTAKE SPECIALIST

CHILDREN’S ADVOCACY NETWORK
10.2008 - 02.2011

RESIDENTIAL DIRECTOR

KingsPointe (Adolescent Mental Health Group Homes)
04.2007 - 06.2008

CASE MANAGER AND GROUP SITE COORDINATOR

SUCCESS/FOOTPRINTS (MENTAL HEATLH)
08.2002 - 04.2007

PARENTING CLASS COORDINATOR

YOUTH ASSISTANCE PROGRAM (NON-PROFIT)
10.2000

MPA - PUBLIC AFFAIR/ADMINISTRATION

WESTERN CAROLINA UNIVERSITY

BACHLORS - CRIMINAL JUSTICE

WESTERN CAROLINA UNIVERSITY

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CHARITY DAVIS