Charita Jones
Greenville
Summary
Accomplished service manager with over 9 years in high-volume food service. Expertise in training staff, managing inventory, and resolving customer complaints. Committed to enhancing team performance and maintaining compliance with food safety regulations.
Overview
11
11
years of professional experience
Work History
Service Manager
Chipotle Restaurant
Greenville
04.2017 - Current
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and coordinated supply orders effectively.
- Monitored food safety and sanitation practices across the restaurant.
- Collaborated with management to improve workflow processes and efficiency.
- Oversaw scheduling to optimize labor resources during peak hours.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Pitched in to complete various duties during peak periods or employee absences.
- Resolved customer complaints promptly to maintain satisfaction standards.
Assistant Manager
Cracker Barrel Restaurant
Greenville
08.2022 - 06.2024
- Supervised daily operations in high-volume food service environment.
- Trained and mentored more than 30 staff on policies and customer service techniques.
- Managed inventory levels and ensured proper stock rotation practices.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with food health and safety regulations and company policies.
- Fostered a positive work culture through effective communication and team building initiatives.
Shift Leader
Dollar General Store
Greenville
10.2017 - 12.2019
- Collaborated with team members to enhance overall store performance and service quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted customers with inquiries and checkout.
Deli Clerk
Lowes Foods
Raleigh
08.2015 - 10.2017
- Assisted customers with product selection and food recommendations.
- Operated slicing machines to ensure precise cuts of meats and cheeses.
- Trained new staff on deli procedures and safety protocols.
- Maintained cleanliness of deli area and ensured proper food handling safety.
- Prepared fresh deli products for customer purchase and display.
Education
High School Diploma -
Franklinton Highschool
Franklinton, NC05-2003
Skills
- Inventory management
- Operational efficiency
- Quality assurance
- Food safety compliance
- Regulatory compliance
- Shift scheduling
- Employee training
- New employee hiring
- Workflow management
- Customer service
- Team building
- Conflict resolution
- Problem solving
- Verbal and written communication
- Timekeeping management
Timeline
Assistant Manager
Cracker Barrel Restaurant
08.2022 - 06.2024
Shift Leader
Dollar General Store
10.2017 - 12.2019
Service Manager
Chipotle Restaurant
04.2017 - Current
Deli Clerk
Lowes Foods
08.2015 - 10.2017
High School Diploma -
Franklinton Highschool