Charisma Bonner
Raleigh
Summary
Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
12
12
years of professional experience
Work History
Supervisor
Duke Hospital
08.2025 - 01.2026
- Oversaw daily operations to ensure compliance with hospital policies and procedures.
- Facilitated training and mentorship for staff on best practices in patient care and safety protocols.
- Spearheaded process improvements that significantly enhanced team efficiency and streamlined workflow.
- Streamlined staffing schedules to enhance resource allocation and ensure service levels.
- Oversaw performance metrics to pinpoint areas for service delivery enhancement.
- Orchestrated interdepartmental communication to enhance patient care efficiency.
- Facilitated regular training sessions to enhance staff skill sets and ensure compliance with industry standards.
- Spearheaded quality assurance initiatives to cultivate a culture of continuous improvement within the team.
- Directed daily departmental operations to ensure efficient workflow and timely task completion.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Enhanced team productivity through implementation of streamlined workflows and establishment of clear expectations for staff members.
- Facilitated prompt conflict resolution among team members to foster a harmonious and productive work environment.
- Facilitated enhanced team communication through regular meetings and promotion of open dialogue among members.
- Exemplified commitment to organizational core values by leading initiatives and cultivating a culture of excellence.
- Facilitated interdepartmental collaboration to drive organizational objectives and enhance teamwork.
- Guided junior staff members in career development by sharing extensive industry knowledge.
- Led performance evaluations for staff, identifying improvement areas and guiding professional development plans.
- Established and enforced safety protocols to enhance workplace safety and ensure compliance with industry standards.
- Cultivated a positive work environment to enhance employee retention and engagement.
- Facilitated skill development among staff through targeted training programs.
- Analyzed operational inefficiencies and executed corrective measures to enhance overall effectiveness.
- Led diverse team initiatives to foster an inclusive work environment, leveraging individual strengths.
- Executed cost-saving initiatives that streamlined operations and enhanced financial efficiency.
- Cultivated a culture of continuous improvement by empowering team members to propose and execute process enhancements.
- Directed compliance initiatives with industry regulations and company policies to uphold safety and legality in operations.
- Executed comprehensive employee evaluations to pinpoint growth and development opportunities.
- Mitigated conflict incidents, fostering a cohesive team environment through strategic conflict resolution techniques.
- Orchestrated interdepartmental communication to ensure alignment with company objectives.
Catering Supervisor
Elior North America
01.2025 - 08.2025
- Supervised daily catering operations, ensuring timely and efficient service delivery.
- Trained and mentored staff on food safety protocols and service standards.
- Coordinated event logistics, including menu planning and equipment setup.
- Developed relationships with clients to understand and meet catering needs.
- Prepared diverse menu items while maintaining high standards of food quality and presentation.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
Senior Case Manager
MEDRITE
04.2019 - 12.2023
- Facilitated meetings with residents to assess and prepare social security qualifications for migrants.
- Conducted comprehensive research and traveled extensively to identify suitable housing options for migrants.
- Oversaw comprehensive case management processes to ensure effective client support.
- Facilitated employee training programs to enhance skill development.
- Developed and analyzed comprehensive case support plans.
- Assisted in staff meetings to facilitate communication among team members. Supported reporting staff by providing necessary updates and information. Contributed to discussions to enhance team collaboration.
- Exhibited proficiency in identifying and prioritizing tasks within workflow organization.
- Oversaw communication of facility rules and regulations to residents.
- Managed caseload and executed record-keeping activities, including case notes and census statistics reports.
- Oversaw meal preparation and nutritional guidance for migrant populations.
- Executed comprehensive audits to ensure compliance with regulatory standards.
Catering Supervisor
Earnest Company
05.2017 - 04.2018
- Oversaw staff operations to ensure alignment with customer needs and booking requirements.
- Orchestrated breakfast setup for over 140 employees, ensuring timely service and quality presentation.
- Oversaw inventory management processes to ensure optimal stock levels.
- Organized meal scheduling to ensure timely service delivery.
- Organized and executed employee events to enhance team cohesion.
- Oversaw record-keeping processes, ensuring accurate supply orders and stock control.
D.O.E Kitchen Head Supervisor
Preferred Meals
05.2016 - 02.2017
- Oversaw kitchen staff and streamlined food order management.
- Spearheaded recruitment and training initiatives for kitchen staff across designated stations.
- Oversaw inventory levels and conducted weekly assessments to ensure optimal stock availability.
- Executed food preparation and cooking processes to ensure high-quality meal delivery.
- Facilitated communication with parents regarding children's nutritional requirements.
- Maintained comprehensive records of individual child information.
- Oversaw disposal processes for items to ensure compliance with environmental regulations.
- Ensured cleanliness and organization of kitchen environment.
- Adhered to safety protocols established by the Department of Education.
- Oversaw timely and high-quality food preparation processes.
- Organized and managed meal scheduling processes.
- Oversaw employee hiring and termination processes to ensure optimal team performance.
- Utilized Microsoft Suite to streamline daily work processes and enhance productivity.
Amazon Delivery Driver
Amazon
01.2014 - 05.2016
- Utilized GPS and route optimization tools to design efficient delivery routes.
- Oversaw timely and secure delivery of all packages.
- Executed loading and unloading of packages from delivery vehicles.
- Oversaw careful handling of items to prevent damage.
- Conducted thorough dot inspections to ensure compliance with safety standards.
- Ensured compliance with safety regulations to maintain a secure work environment.
- Facilitated completion of routes for coworkers to ensure operational efficiency.
- Oversaw inventory management of delivery supplies and communicated equipment malfunctions to supervisor.
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on equipment usage and best practices for operational efficiency.
- Implemented process improvements, enhancing productivity and reducing turnaround times.
Education
Certificate - Homeland Security/culinary/IT Technician/medical A
Job Corps Trade School
Brooklyn, NY06.2016
High School Diploma - Forensic Science
W.E.B Dubois High School
Brooklyn, NYSkills
- Assisted in obtaining New York State driver’s license and Department of Transportation license Supported compliance with state regulations for driving qualifications Facilitated documentation processes for licensing applications
- Assisted in managing case files and client interactions Supported Salesforce implementation for tracking and reporting Collaborated with team members to streamline processes and improve service delivery
- Achieved ServSafe Food Handler Certification to ensure compliance with food safety standards
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted teams in identifying and resolving conflicts to maintain project momentum Supported colleagues in developing problem-solving strategies to enhance collaboration Facilitated discussions to address issues and promote effective communication
- Facilitated effective interpersonal communication to enhance team collaboration
- Managed comprehensive budgeting processes to ensure financial accuracy and accountability
- Facilitated comprehensive medical assistance training programs for healthcare professionals
- Facilitated comprehensive training programs for housing specialists to enhance service delivery
- Facilitated comprehensive COVID administration training sessions for staff members
- Administered CPR training sessions to equip participants with life-saving skills Facilitated hands-on practice to enhance understanding of emergency response techniques Supported individuals in achieving certification through comprehensive instruction
- Executed IT support and maintenance for Homeland Security training programs
- Assisted in meal preparation and ingredient organization Supported kitchen staff in maintaining cleanliness and order Contributed to menu planning by providing feedback on dishes
- Oversaw team operations to ensure efficient workflow and productivity
- Facilitated housing solutions by assessing client needs and coordinating resources
- Leveraged Microsoft Suite to enhance productivity and streamline workflows
- Assisted clients in developing personalized nutrition plans Supported individuals in achieving health and wellness goals Provided guidance on dietary choices and meal preparation
- Administered cardiopulmonary resuscitation (CPR) to individuals in need
- Housing Specialist
- CPR
Timeline
Supervisor
Duke Hospital
08.2025 - 01.2026
Catering Supervisor
Elior North America
01.2025 - 08.2025
Senior Case Manager
MEDRITE
04.2019 - 12.2023
Catering Supervisor
Earnest Company
05.2017 - 04.2018
D.O.E Kitchen Head Supervisor
Preferred Meals
05.2016 - 02.2017
Amazon Delivery Driver
Amazon
01.2014 - 05.2016
Certificate - Homeland Security/culinary/IT Technician/medical A
Job Corps Trade School
High School Diploma - Forensic Science
W.E.B Dubois High School