Charee A. Pittman
Charlotte,NC
Summary
Experienced with managing post-closing documentation to ensure compliance and accuracy. Utilizes expertise in loan file management and process improvement to streamline post-closing tasks. Track record of effective team collaboration and reliability in meeting deadlines.
Overview
17
17
years of professional experience
Work History
Mortgage Post Closing Specialist
Self-Help Credit Union
12.2016 - Current
- Proactively identified potential obstacles within the post-closing process, recommending solutions or alternative approaches when needed.
- Leveraged strong interpersonal skills to build rapport with clients, colleagues, and external partners, fostering a collaborative environment that contributed to the successful completion of loan closings.
- Contributed to the development of new policies and procedures aimed at improving overall post-closing operations within the company.
- Collaborated with various departments to ensure all necessary documents were obtained for successful loan closings.
- Streamlined post-closing processes by implementing efficient document management strategies.
- Expedited funding disbursements by effectively coordinating with escrow agents and attorneys.
- Reduced errors in loan documents by conducting thorough reviews prior to submission.
- Efficiently managed multiple priorities while maintaining strict attention to detail during time-sensitive deadlines for loan closings.
- Maintained a comprehensive understanding of industry guidelines, staying informed on updates and changes that could impact the post-closing process.
- Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes.
- Ensured compliance with federal, state, and company regulations regarding mortgage transactions and post-closing activities.
- Conducted audits on closed loans to identify areas for improvement and ensure adherence to compliance standards.
- Improved workflow efficiency by training new team members on post-closing procedures and best practices.
- Checked accuracy and completeness of all paperwork.
Inside Sales Associate
Red Ventures
09.2015 - 01.2016
- Drove profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques
- Increased customer profitability by utilizing cross-selling and upselling techniques
- Ensured positive customer experience by educating customers on features and benefits of products, responding to questions and overcoming objections, and accurately updating contact management system
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Identified consumer interests and key market identifies for new accounts.
FHA Research and Remediation Associate
Accountemps/Robert Half
02.2015 - 09.2015
- Acted as Liaison with third party vendor and internal departments to ensure resolution on matters
- Researched and analyzed vendor and county rejection errors
- Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements
- Project work related to remediation, performance of ongoing reviews as needed
- Provided training to new team members and additional training to seasoned team members as needed
- Managed Home Preservation Settlement pipeline of loans through SharePoint reporting system to ensure quality and accuracy
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
FHA Loan Servicing Specialist (SMA Reject Rep)
Accountemps/Robert Half
08.2014 - 02.2015
- Reviewed/confirmed reject decisions and correct any Settlement Modification Approval errors made to FHA, VA and USDA HAMP modification documents using First Docs and Webtrack
- Communicated with Home Preservation Specialists for missing documents from borrower to complete modification settlement process
- Ordered new title binders through Webtrack when necessary
Loan Funder/CRM Escalations Specialist
Bank of America Corp
05.2012 - 06.2014
- Assisted with escalations performing as Escalations Specialist for various modification types assigned by management including but not limited to researching, confirming accuracy in post closing performances, and resolving escalated concerns
- Conducted quality assurance steps to fully identify issues processing complex and/or corrective monetary transactions
- Coordinated and delegated escalated work to peers and outside departments when applicable
- Veteran 'go-to' person/management support for seasoned and new associates regarding process and research assistance on files
- Senior QA auditor for Escalations team
- Managed project consisting of building/creating SharePoint Escalations site
- Managed a high volume of loan applications simultaneously while maintaining strict attention to detail and accuracy.
- Improved loan funding efficiency by streamlining processes and enhancing communication between departments.
- Contributed to the development of new policies and procedures aimed at improving overall operational efficiency within the department.
- Achieved higher client satisfaction rates with prompt and knowledgeable customer service in resolving funding inquiries.
Loan Funder
Rose International
10.2010 - 05.2012
- Reviewed documents ensuring new loan terms of modifications were accurate and complied with FNMA, FHLMC, FHA and VA investor guidelines and policies
- Moved funds on accounts, ensuring monies were applied appropriately and according to modification terms
- Enhanced team productivity through effective collaboration, sharing best practices, and supporting colleagues when needed.
Loan Servicing Specialist 2
Wells Fargo Home Mortgage
07.2008 - 04.2010
- Reviewed, researched and prepped documents to be considered for loan modifications
- Utilized CPI/Alltel Servicing Platform to add and update notes on mortgage accounts
- Handled departmental projects assigned by management
- Updated daily reports
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
Education
Skills
- Deadline management
- Document review
- Compliance awareness
- Loan processing
- Policy adherence
- Discrepancy resolution
- File auditing
- Data entry proficiency
- Document coordination
- Record keeping
- File management
- Quality control measures
- Documentation management
Core Professional Strengths
- Have a superior oral and written communication ability that allows me the opportunity to effectively communicate and be a valuable team player
- Possess a hardworking, self-motivated quality that empowers me to work individually
- Effectively prioritize work time to ensure efficiency
- Working knowledge of FHLMC, FNMA, FHA and VA program guidelines
- Policy reviews
- Compliance
- Research
Timeline
Mortgage Post Closing Specialist
Self-Help Credit Union
12.2016 - Current
Inside Sales Associate
Red Ventures
09.2015 - 01.2016
FHA Research and Remediation Associate
Accountemps/Robert Half
02.2015 - 09.2015
FHA Loan Servicing Specialist (SMA Reject Rep)
Accountemps/Robert Half
08.2014 - 02.2015
Loan Funder/CRM Escalations Specialist
Bank of America Corp
05.2012 - 06.2014
Loan Funder
Rose International
10.2010 - 05.2012
Loan Servicing Specialist 2
Wells Fargo Home Mortgage
07.2008 - 04.2010
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